Customer Service Medical

Wanda Zuleta

**** *. ******* ****** #***

Tampa, FL 33604

Home# 813-***-****

Wanda ********@*****.***

OBJECTIVE

Seeking a position in an organization with potential growth; where I can

implement my people oriented skills, computer skills, medical terminology

and customer service abilities which will contribute to the success and

growth of the organization.

Experience

2010-2011 Coventry Health Care - Tampa, FL

Case Specialist Workers' Compensation

Interfaces with customers via telephone, written correspondence, fax,

web, and/or electronic mail to respond to inquiries and gather

information.. Communicates extensively, both written and verbally, with

claims examiners, medical providers office staff, and employers to ensure

timely communication of medical and work status information. Maintains

all case files by entering required data into the Advancer and customer

claims system database Performs other duties such as translation for case

management and mail Urac consent letters to workers compensation patients

2008-2010

Coventry Health Care - Tampa, FL

Associate Service Operations Specialist

Process medical inquiries and procedures in a timely manner to meet

productivity and quality goals; research customer's information

against database; access investigate and resolve outstanding issues to

achieve customer satisfaction; interface with customers by telephone

to resolve concerns and inquiries regarding referral entry, and other

administrative duties.

2008-2008 - NCO Financial System - Tampa, FL

Debt Collector

Performed outbound

calls to delinquent accounts for Capital One customers, skipped

tracing accounts and giving financial advice

2006-2008 -IC System - Tampa, FL

Debt Collector

Collected several consumer portfolios including Dell Computers and

World Financial Networking Bank, handled accounts from 30 to over 250

days in delinquency, met with clients and enforced company policies

and procedures to successfully maintained goals and took incoming and

outgoing calls at a 250 call volume.

2003-2006- St. Joseph Hospital- Tampa FL

Customer Communication Specialist

Answered and transferred incoming calls providing requested

information to customers for St.

Joseph, women's and children's hospitals; accessed and resolve

outstanding issues to achieve customer satisfaction, knowledge of

health care medical terminology, processed calls and entered system

information while effectively utilizing system software and responded

to internal emergency codes and pages for administrative and

physicians.

2002-2003- Hillsborough County Aging Services - Tampa, FL

Assistant Social Worker

Maintained basic manual automated file system and reviewed documents,

assisted social workers and responded to inquiries, completed

referrals and forms for social workers, searched file database for

requested information, performed administrative duties as well as

worked as a translator for social worker's clients.

EDUCATION

Middleborough High School Middleburg, FL - Diploma

Jacksonville Community College Jacksonville, FL - Some college courses

completed

Summary of Qualification

Bilingual (English & Spanish), PC navigational skills & computer literacy,

detail oriented, excellent organizational, interpersonal, communication and

problem solving skills, team player and enjoys a challenge

References will be furnished upon request

Contact this candidate