Customer Service Manager

ROBERT S. DOW

**** *. ******** ** 720-***-****

AURORA, COLORADO 80017

*********@*******.***

SKILLS:

o Customer Relations/Public Relations Skills

o Strong written and oral communication skills

o Cooperative Teamwork At All Levels

o Strong computer skills

o Excellent integrity and the ability to work well independently

o Strong prioritization, organizational and follow up skills,

ability to manage assignments

o Excellent management and leadership skills

EDUCATION: DeVry University - Denver, CO

June 2009

Bachelor's of Science with an

emphasis in Accounting, hiring/acceptance,

Accreditation - Regionally and Nationally Credited

Top 5% in the class of Accounting. President's List. GPA 3.8

Delta State University, Cleveland Mississippi 1996- 1998

Associate of Science Degree

EMPLOYMENT:

PREMIUM PET HEALTH, DENVER COLORADO

Account Payable Lead, 2008 - 2010

Provided wide range of bookkeeping services. Processed accounts

payable invoices, maintained complete vendor files on all open or paid

invoices and historical A/P files. Organized and expedited the flow of

accounting information to and from other related departments. Resolved

payment and invoice questions. Verified that transactions comply with

financial policies and procedures, managed the weekly check run.

Confirmed accuracy of all incoming invoices. Reviewed invoices from

departments for accuracy of coding, payment amounts, and

authorization. Confirmed tax exemption and submitted tax certificate

for signature. Reviewed documentation submitted for payment. Initiated

wire, ACH transfers and insured invoices are properly closed.

Researched and verified new vendor requests. Assisted with the

preparation of A/P reporting schedules. Prepared month-end accruals

and reclass journal entries. Coded, verified, and electronically

entered accounts payable data into ledgers, draws, and posts payment

checks to appropriate vendors and/or agencies. Followed up on account

statements and other discrepancies regarding payment of accounts, and

served as liaison between departments and vendors in the resolution of

administrative problems and inquiries. Monitored blanket purchase

orders and periodically notifies departments of balances.

DEVRY UNIVERSITY, GREENWOOD VILLAGE, COLORADO

Federal Work Study - Administrative Support, 2007 - 2008

Provide administrative support to the DeVry center. Work with

Microsoft Excel and Word on daily basis; enter data into various

programs while paying close attention to details Perform database

scanning and retrieval. Gather data for orientation packages and

outgoing packages; write and review letters to perspective students.

COUNTRY BUFFET, ENGLEWOOD, COLORADO

MANAGER, 2004 - 2006

Directly responsible for managing all aspects of restaurant

operations, financial cost, payroll and growth objectives. Recruit,

train, and motivate servers. Maintain I-9 file on the monthly basis.

Verify employment information. Coordinate interviews and scheduling of

job candidates. Provide training to new employees on all facets of

operations and job performance. Schedule work shifts for employees,

cutting cost through redesigned processes and improvements to

efficiency. Assist customers with inquiries and complaints, satisfying

specific needs while exceeding expectations. Supervise and direct

operations during shift ensuring food quality and servers' performance

meet restaurant standards.

JOES CRAB SHACK, AURORA, COLORADO

MANAGER, 2001 - 2004

Oversaw daily operations; opened and closed the restaurant. Assisted

in increasing sales volume by providing excellent guest service.

Received Excellent World Class Service Reports and Restaurant

Operation Reviews. Hired, terminated, trained, scheduled and

supervised personnel. Ordered food products and inventory; performed

weekly, monthly, quarterly, inventory.

EQUANT MARKETING GROUP, DENVER COLORADO

CUSTOMER SERVICE REPRESENTATIVE / SUPERVISOR, 2000 - 2001

Performed all aspects of customer support, including answering

telephones, coordinating special promotions, and providing details

for products and services. Handled inbound sales duties, including

order entry processing and fulfillment. Resolved billing questions

and disputes, initiated customer calls, and performed data entry.

Verified quote system data with customer orders to ensure accurate

processing. Performed employee training and evaluation. Supervised

staff of 5 Customer Support professionals ensuring accuracy in order

processing, quality customer service, and proficiency with

technology.

Contact this candidate