Training Management

A proven Leader, Communicator and Consultant with strong organizational

skills wanting to leverage my high quality business management and customer

support experience in a forward thinking, dynamic corporate environment.

ACCOMPLISHMENTS

Management

. Managed the internal ISO 9001 audit to a successful completion and

prepared Cisco Sales Associate Program Management and associates for

the external audit.

. Managed, implemented and tracked instructional delivery programs for

more than 400 ITS employees.

. Constructed and managed annual ITS training budget.

. Founding member of the Jacksonville Training Consortium. An alliance

of training managers from corporations in our area sharing training

class information and selling seats to each other to ensure that all

training classes were utilized to their fullest potential. This saved

each of us over $40,000 annually to redirect towards other training.

. Designed Information Technologies Training Program. Developed

professional growth curriculum for career paths within IT division.

. Developed and implemented enhanced communication feedback protocol

between ITS and HR training organizations, enabling them to work

together to accomplish more streamlined training path for IT

professionals.

. Restructured training requirements for ITS employees by developing,

documenting and maintaining curriculum roadmaps for skill development.

Employees completed detailed training objectives which increased

company pool of talent and facilitated backup support for departments.

. Consulted with internal clients, helping them to achieve training

goals. Tracked internal and external training activities records and

monitored quality of programs.

. Monitored budget for Professional and PC training.

. Supervised company registrar and training center staff and facilities.

Training

. Instructor Led Training for client employees on new practices and

systems. Using small teams facilitation and one on one coaching,

decreased turnover rate of branch management team members who were

resigning due to uncertainties about bank merger.

. Led team of trainers to a successful training launch of the AT&T

Platinum Card. Also helped execute the Exit Plan for this project.

. Developed and delivered training on proprietary mainframe based

registration and reporting system. This enabled me to utilize

departmental Administrative Assistants, reducing the need for

additional training support staff.

. Successfully surpassed company-wide professional training goals, (a

minimum of 2 days a year, per employee) for a base of 3,000 employees.

Process and Procedure

. Assumed ownership of the Evaluation process. Modified process so that

evaluation forms were specific to type of learning activity.

. Increased productivity and accuracy as lead consultant, by designing

workflow procedures and training guide for large banks brokerage

services. Developed integrated workflow system and efficient manual

training backup.

. Facilitated development of best practice, as Process/Workflow Analyst

for transition team, consolidating processes that streamlined consumer

loan procedures for bank merger.

Communications/Documentation

. Composed company wide written communications for training

opportunities.

. Organized system design and worked with IT to successful implement the

Training organizations Training records database.

. Updated and centralized curriculum documentation through a central

repository.

Vendor Management

. Negotiated new training contract with a highly respected external

service provider. Contract resulted in 30% increase in training days

with $150,000 annual savings.

. Vendor Management for Cisco Sales Associate Program - Managed our

overseas vendor for evaluation form tally and reporting

CONTINUING EDUCATION

AT&T School of Business:

ATI Management Curriculum Curriculum Management and Delivery

Instructional Technologist Curriculum, Train the Trainer

Instructional Design and Development Procedural and Technical Documentation

Information Mapping Certified Skill Gap Analysis

Quality Improvement Process Workflow and Process Re-design

Project Management Information Management

Vendor/Contract Negotiation and Dale Carnegie Seminar

Management

Customer Interaction Skills Microsoft Office XP

PROFESSIONAL EXPERIENCE

WORKING PART TIME POSITIONS, Jacksonville, FL

2010 - 2011

. Review Writer for Yelp.com

. Wine Tastings for Scannell Productions

. Event Promoter for Brewster's The Pub and The Pit

MANPOWER PROFESSIONAL, Raleigh, NC

Jan - Oct. 2008

Consultant to Cisco Systems, RTP, NC: Worked with the Cisco Sales

Associate Program as a Curriculum Program Specialist.

Responsibilities encompassed Research Triangle Park, Tokyo and

Amsterdam training sites.

SABBATICAL FROM CORPORATE TO RAISE MY CHILDREN.

2001-2007

Worked various part time positions

KEYSTONE CONSULTING SERVICES, Atlanta, GA, and Charlotte, NC

1997-2001

Consultant: Managed process and system redesign projects and conducted

training for clients including Ameritech, AT&T, Precision Response

Corporation, First Union, and Bank of America.

JM Family Enterprises, Jacksonville, FL

1996

Training Manager, Information Technologies Services:

AT&T AMERICAN TRANSTECH, Jacksonville, FL

1989-1996

. ITS Training Administrator, 1994-1996:

. Training Coordinator, 1992-1994

. Business Process Documentation Coordinator, Registrar, OD&T

Receptionist: 1989-1994

Contact this candidate