Services Service
Resume:
Wilhelmina Howard
**** ***** ***** ******** ****. apt 1307
Jacksonville, Florida 32277
OBJECTIVE
Work to create an environment that is conducive to learning by empowering families to become self sufficient.
Education
Paine College
Degree(Bachelor of Arts)
Completion of several certificate programs
Women Institute for Change, Detroit, MI
03/2008 – 06/2011
Specific Duties/Responsibilities provided case management services to families with children at risk for the foster care system ages 0
17 wrap a round services included parent workshops, food,shelter assistance, advocacy/legal assistance, transportation, medical
referrals, education referrals, crisis intervention/prevention services, summer youth food program and financial literacy.
Worked closely with community organizations for better service delivery to increase resource awareness for program completion and
successful outcomes.
Completed required agency forms, attended staff meetings, trainings, court hearings, and weekly case reviews as mandated by the
Employer, Department of Human Services, and other government agencies.
Lula Belle Stewart Center Inc., Detroit, MI
11/2006 02/2008 Teen Parent Social Worker
Specific Duties/Responsibilities provided case Management services designed to meet the social, emotional, health needs of teen
mothers, teen fathers, their children and other family members. Service provided and enabled the teen parent to increase awareness
and their capacity to become positive parents while focusing on personal goals that lead to self sufficiency and reduce involvement in
high risk behavior.
Parent Education Facilitator Specific Duties/Responsibilities provided Parenting classes to teens/adults parenting and person's
planning to parent children. The focus was centered on increasing the parent's understanding of infant and child development while
increasing their ability to rear healthy children. In addition, to providing group education and outreach counseling. Other components
focused on workshops and alternatives for parents referred by the Family Court/Wayne County Department of Human
Services/Protective Services. The workshops provided information on nutrition, pregnancy prevention, reduced stressors that lead to
issues with mental/physical health, communication, discipline, and financial literacy.
Provided letters to the Dept. of Human Services and Family Court to verify compliance with court orders as a result of permanency
planning to encourage family reunification.
Worked closely with the administrative team by coordinating monthly meetings to review evidence of service compliance by using
rating indicators to ensure all quality control issues were resolved in a timely manner pertaining to safety, the service environment,
pre site/on site guidelines for accessibility, facility licensing, health codes, recipient rights, behavioral intervention, and outcome
assessments.
Lula Belle Stewart Center, Detroit, MI
03/2006 11/2006
Foster Care Social Worker
Conducted offered and provides services to families with situational problems. Provided support services that alleviated socio
economical factors for families who suffer in problem areas with child care, employment, substances abuse, health, housing, finance
and family relations. Provides permanency planning for children through provisions of adoption services. Provided services that
successfully reunited children in out of home placements. Disseminated information to improve services to adolescent parents.
Provided preventive services that enable youth to avoid risk taking behaviors e.g. early sexual activities, unprotected sex, substance
abuse, and violence. Monitor the care of children and families connected to the Foster Care System. Completed needed reports to
foster service delivery. Attended weekly/monthly meetings that provided information and training as mandated by the Department of
Human Services.
Matrix Human Services, Detroit, MI
12/2001 08/2005 Case Manager Specialist/Transitional Housing
Conducted and provided case management functions. Coordinated services to meet the immediate needs of adult males released
from the prison system with issues of homelessness, drug abuse and HIV/AIDS. Monitored and observed achievements through goal
completion. Assessed, linked and referred adult males to government support systems. Planned and developed follow up services.
Completed needed reports and statistics for various funding sources. Vigorously work with community agencies to achieve referral
resources to enhance quality job performance and service delivery. Implemented the effective use of team work. Actively coordinated
with management to identify resources for the purpose of achieving donations.
Matrix Human Services, Detroit, MI
02/1997 12/2001 Program Specialist/Manager
Provided supervision and management support to staff. Conducted case management counseling functions. Designed age
appropriate programs and assignments in compliance to licensing. Monitored and observed youth achievements through goal
completion. Coordinated and implemented the evaluation process for the Residential Component. Coordinated weekly with
Administrative Management and Administrative Advocacy Committee for support to improve/enhance job performance and service
delivery.
Assessed, linked and provided crisis inter5vention to teens and their families when appropriate using the intake/interview process,
aftercare/follow up procedures, weekly/monthly rhymis reporting system, model for developing goals/objectives for residential/non
residential male/female youth ages 12 17 including services to first offenders within the Wayne County Juvenile Justice program.
The program model for all youth included transportation, education, housing, court reports, food, clothing, supervised family visits
with age appropriate activities on and off site.
Conducted and monitored groups relating to education, peer pressure, family relations, sexuality, homelessness, self esteem,
substance abuse, and socio economical factors.
OTHER DUTIES:
Provided payroll information by collecting time and attendance records, welcomed new employees to the organization by
conducting orientation, submitted employee data reports resulting from daily, weekly, annual work reviews maintained employee and
client information in a confidential secured location as mandated.
Maintained technical knowledge by attending educational workshops, reviewing publications, and in service trainings as mandated
by the organization, funding organizations, government agencies and other interested parties.
Matrix Human Services, Detroit, MI
06/1995 06/1997 Counseling Specialist
Conducted and provided Case Management and Counseling functions. Assess, linked and referred families and children when
appropriate. Provided crisis intervention through intake interviewing and questioning. Conducted groups relating to education, peer
pressure, family conflict, sexuality homelessness, self esteem, and socio economical factors. Developed goals and objectives geared
towards licensing requirements for ongoing improvement to increase service delivery. Plan and develop aftercare services to meet
the immediate needs of youth and families through non residential services. Coordinated needed reports and statistics for funding
sources.
Matrix Human Services, Detroit, MI
12/1994 12/1995 Youth Specialist III
Provided crisis intervention for at risk teens. Implemented usage of effective team work. Actively coordinated services to meet the
immediate needs of youth and families through non residential counseling. Vigorously worked in the community to achieve referral
resources for better delivery. Completed all need documentation and agency forms while maintaining client confidentiality.
NOTES / OTHER INFORMATION
Professional Contacts
Women Institute for Change
Marcia Dinkins, CEO
Oak Park, Michigan
Wayne County
Mae Rogers, Investigator
Detroit, Michigan
Department of Human Services
Stacy Kendrick, Specialist
Detroit, Michigan
To: Human Resources
From: Wilhelmina Howard
Re: Employment Opportunity
This cover letter is being called to your attention for employment purposes and included with this correspondence you will find a d
educational and work history. My experience has awarded me the ability to complete cross training in the Human Services field with skills
necessary to work with a variety of adults and children from different ethnic backgrounds.
My special skills are managed through a weekly calendar and schedule which encourages planning, goal implementation, evaluations,
outcomes and research.
With my ability to complete research I can foster and establish a working referrals guide to assist your organization in serving the client
with immediate crisis intervention and increased input for better service delivery.
Thanking you now for your time and attention please use the following as contact information.
Wilhelmina Howard
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