Customer Service Manager
Resume:
Kristen S. Conrad
Paso Robles, CA 93446
Home Phone: 805-***-****
Cel l: 805-***-****
E-mail address: **********@*******.***
OBJECTIVE:
Obtain an Automotive Business Office Administration or Customer Service Representative position
utilizing my 20 years of diversified experience.
QUALIFICATIONS
20 years of automotive office administrative and clerical support experience including handling
confidential information. Accustomed to meeting tight deadlines. Highly proficient in Reynolds and
Reynolds, ADP and Auto Soft dealer applications. Proficient in Microsoft and Macintosh applications.
Excellent telephone, organizational and multi-tasking skills. Strong knowledge in all areas of customer
service. Excellent relationship building with customers, very reliable and professional.
EDUCATION
1984-1986 General Education, Lansing Community College
1981-1984 H.S. Diploma, Lansing Catholic Central High School
EMPLOYMENT
November 2009-Present
Sales Leader
Pier 1 Imports
Assist customers on product choices that fit their needs.
Provide excellent customer service to meet and exceed sales goals and customer
retention.
Merchandise and stock products in accordance with event planner.
Sales Associate of the 4th Quarter 2009-2010.
June-2001-Present
Independent Warranty Administrator
Self Employed
Process warranty claims for new car dealers.
Code and submit claims in accordance with factory policies and procedures.
Advise Service department personnel on proper procedures to increase productivity and
revenue.
Reconcile warranty receivable on a weekly basis to insure sufficient cash flow.
August 2000-May 2001
Contract-DMV Clerk
Golden Hills Auto Center
Process new and used car deals and DMV paperwork.
Reconcile schedules and accounts for new and used car deal receivables to insure
sufficient cash flow.
Prepared daily bank deposits.
Cross-trained in accounts receivable and accounts payable. Back-up cashier and
telephone operator.
September 1988-August 2000
Service Adviser/Dispatcher/Warranty Administrator
Pete Johnston Chevrolet-Cadillac
Provide customer service to Service department customers.
Advise and educate customers on proper maintenance of their vehicles
per factory recommendations.
Up sell any additional repairs needed.
Schedule appointments to maximize efficiency of technicians.
Dispatch repair orders to technicians to maximize shop productivity.
Process warranty claims in accordance with factory policies and procedures.
Code and submit claims.
Reconcile warranty receivable on a weekly basis to insure sufficient cash flow.
October 1982-March 1986
Cashier
Kelly Buick-GMC
Cashier
Telephone operator
Accounts receivable and accounts payable
Issue and balance cash receipts.
REFERENCES
Candy Earle-Business Manager Sunset Honda
Pete Johnston-Dealer Principle/Retired
Mary Gularte-Business Manager Christianson Chevrolet
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