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Customer Service Quality Assurance

Location:
Winston Salem, NC, 27105
Posted:
May 16, 2011

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Resume:

Betty Jean Coe

**** ****** ****** **** *****: (**6)744-

5771

Winston-Salem, North Carolina 27105 Email:

abgvtp@r.postjobfree.com

Supervisor/Customer Service/Distribution

Work over 22 years in Biotech and Health Care in the manufacturing organization for American Red Cross. FDA

regulation, Ocean, OSHA Bloodborne Pathogens, supervisor 3rd shift, retrieved components form triage room for

flow management, Materials management and understanding the important on process blood. Excellent

analytical and importing solving skills and computed training. Highly motivated, stable, reliable, responsible,

enthusiastic, and committed to professional excellence.

Expertise area includes:

Training Payroll Triage

Record Review/Microfilming ITP Lab Equipment Operation

Scheduling Window XP professional Data Entry

Inter-Departmental Communication Deviation Investigation Assisted in hired staff

PROFESSIONAL EXPERIENCES

American Red Cross, Charlotte, North Carolina 1985-

Supervisor and Lead Technician – Component/Release Department

Responsible for quality assurance, Inspection, Bits-LMS, Problem Management Level I, and annual

assessment of staff. I also was responsible for BACT/Alert Positive Alarm response and am a Preceptor and

an Instructor.

Served as the Interim Supervisor after having been and promoted to Lead Technician. Responsible for

ensuring that the staff was performing ARC operation procedures correctly and efficiently. I was also

responsible for maintaining work flow and for training new staff and maintaining the work schedule.

Coordinated departmental areas of quarantine, labeling and release of all products.

Responded to and resolved operational problems and implemented new procedures. .

Maintained equipment and inventory control of supplies II on a daily basis.

Performed deviated Investigation, BIOMED ITC 1&2, Specialized Problem Management, Process

Verification, Inventory Management and storage. Responsible for destroyed bio-hazardous products and for

quarantine reports being accurate and

legible.

Willingness to work varied shifts to accommodate scheduling needs.

CRO Quarantine Level III

American Red Cross, Winston-Salem, North Carolina Faculty

Interpreted infectious disease test results

Gained familiarity with ABO-RH, antibody screens, syphilis tests, DDR categories, and labeling

Performed quarantine and disposition of blood products

Second Shift Coordinator /Production Technician III

Assisted Supervisor in training staff and performing laboratory job functions

Laboratory Technician II

Prepared laboratory work sheets and inventory reports

Maintained quality control standards and performed manual and computer data entry

prepared plasma shipments

Technical Services Assistant/Laboratory Technician I

Processed blood components, maintains, maintained detailed reports, maintained work areas

Computer Operator & Certified Consultant Trainer, Sears Tele-Catalog Center, Greensboro,

North Carolina 1989

- 1990

Inspector, Hanes Hosiery, Winston-Salem, North Carolina 1986 -

1987

Inspector/Operator, Tension Envelope Corp, Winston-Salem, North Carolina 1984 -

1985

Gymnastics Teacher, National Youth Summer Program-WSSU, Winston-Salem, North Carolina 1983 - 1984

Substitute Teacher /Volunteer Coach, Winston-Salem Forsyth County Schools, Winston-Salem,

North Carolina

1980 - 1984

EDUCATION

Bachelor of Science (BS) Degree with a Double Major in Biology with Zoology and Health, Physical

Education and Recreation and a concentration in Music. University of Pembroke, Pembroke, North Carolina,

May 1980

Teacher Certification, Winston-Salem State University in Winston-Salem, North Carolina

Nuclear Medicine Technology, Forsyth Technical Community College, Winston-Salem, North Carolina

Classes: Nuclear Medicine August 2008-2010, 163 Anatomy and Physiology, Pubic Speaking, General Organized &

Biochemistry/Lab, Introduction to Nuclear Medicine/ Lab, Nuclear Physics, Overview-Clinical Nuclear Medicine, Nuclear

Pharmacy, 125 Health Sciences Physics, Basic PC Literacy

CPR/AED for the Professional Rescuer and the Healthcare Provider, 2010

PROFESSIONAL DEVELOPMENT

Southwestern Incorporation, Nashville, Tennessee, Salesman

How to start a small business, Davidson community, Lexington, North Carolina

Microsoft Word, Excel, PowerPoint, MACS Database, Zebra-140 printer, Dielectric Sealers, Inspector, 10 Key,

Custom Services and Excellence Series, Diversity, CGMP, Haemonetics 832F bags, DMS Contingency Plan,

computed training and Pull Methods.

HONORS & ACTIVITIES

Member of Pembroke State University Women’s Basketball Team 1975- 1978.

Member of Pembroke State University Women’s Volleyball Team and co-captain 1975 – 1979.

Member of Pembroke State University Women’s Softball Team 1975-1978, NCAIAW Championship Softball

Team 1978.

Member of Pembroke State University Women’s Tennis Team 1977- 1980.

Member of Pembroke State University Concert Band, and Matching Band 1977 - 1980.

Received Scholarship in Band, Black student organization, Baptist Student Union as a Big Sister.

Received Biology Club and Who’s Who’s among College Student at Pembroke State University.

Worked with handicap children and Upward Bound Program for two summers and coach basketball, volleyball,

swimming and official high school games in Robson County, North Carolina.

Received Aide Temporary Services Award and Carolinas Blood Services Region Certification of Appreciation.

References are available on request



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