Customer Service Administrative Assistant

Delynne Montgomery *****************@*****.***

Long Beach, Ca. 90805 562-***-****

Skills:

Customer Service/Support Filing

Instructional Aide

Data Entry Faxing

Residential Services

Conflict Resolution Supervising/13

Education/Assoc Teacher Credential

11/2011- Present ($13.00hr)

Pre-K Teacher, Drew Development Corporation

Duties: Prepare lesson plans for the children on a daily basis. Prepare

creative activities. Prepare games and outdoor activities. Monitor children

progress and development. Prepare reports on development. Discuss progress

with other teachers and parents.

8/2010 - 10/2010 5wks ($11.00hr) Kelly Srvs.

Administrative Assistant, Statco Engineering

Duties: Answering and directing calls to appropriate depts. and

extension. Greetings clients and visitors, sort and distribute mail,

receiving Fed Ex parcels, use of office machines fax, copier and postal

2/2010 - 6/2010 5 months ($11.50hr) Kelly Srvs.

Medical Records Coordinator, Health Net Hedis

Duties: Obtain medical records from providers, make member calls to

obtain or verify

physician's information, answer incoming calls from both

members and

providers, filing and sorting medical records and abstracts,

research claims, send

authorization for medical records with Right fax

1/2009 - 12/2009 11 months ($11.00hr)

Office Assistant, Avalon Bld. Supply

Duties: Order building supplies, order entry, data entry, prepared

employee work

schedule, answer incoming calls, stocked, and customer

service

2/2007 - 10/2008 1year 8months ($11.04hr)

Residential Services Supervisor, Weingart Center Association

Duties: Supervised all aspects of residential services, and ensured all

guest needs were

met. Assisted the residential manager in providing the proper

training and

supervision needed of all guest services coordinators.

Conflict resolution,

handling and reporting any incidents. Maintained positive

employee relations,

created and maintained liaison with other department

employees and providers.

9/2003 - 11/2006 3 years 2 months ($1200.00bi-weekly)

Assistant Site Director, Golden Wings Academy

Duties: Supervised child care instructors, maintained employee records,

completed

annual evaluations; trained and instructed with new

procedures and state

mandated changes. Reviewed child care enrollment packets,

discussed rates,

formulated referrals to subsidized programs for eligible

students.

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