Customer Service Manager

MANUEL RIVERA

** ********* **. *** ********, NY *0805

Tel. 914-***-**** Email:***********@*****.***

Objective

A position in a company that will assist me in developing my professional skills and achieve company

goals.

Education

Monroe College, New Rochelle, NY.

June 2010 Graduation

Bachelor Degree in Hospitality Management

Minor Degree in Culinary Arts

Skills

Microsoft Word, Excel, Power Point, Internet savvy

Bilingual, good communication in Spanish and English

Very Organized

Servsafe Certificate

Work Experience

Apple-Metro, (Applebee’s) 550 Mamaroneck Ave., Harrison March 2009 – May 2011 Manager

In charge of managing the BOH and FOH of restaurant & maintaining food safety standards. Working as

a team to progress sales and keep expenses low for the restaurant but most importantly providing a great

dining experience for our guests.

Don Coqui Restaurant, Cedar St. New Rochelle August 2007 – March 2009

Catering Assistant Manager

In charge of organizing first class events including weddings, birthdays, baby showers and other formal

events. In addition to preparing for events I also worked on the kitchen line, provided the best of service

and accommodations for our entire guest needs to continue the reputation of the restaurant as a fine dining

experience.

Ardsley Country Club, Mountain Drive, Ardsley, NY January 2007-August 2007

Created and managed the wait staff schedule, Assisted the head chef with creating menus for special

events and holidays. Provided members the best service and in turn granted a pleasant dining

environment.

Courtyard by Marriott, Isla Verde, PR, June 2006 – September 2006

Cook (Internship)

Organized the preparation of breakfast, lunch and dinner, for a variety of banquets at a very busy and well

known establishment. Catered & assisted in creating menus for small private events and large corporate

and formal affairs.

PYAM, San Juan, PR, October 2005 – February 2006

Cook Assistant

Prepared paellas and other sea food specialties highlighting the island cuisine, worked in a very high

volume, high paced environment.

Tamarind Steak, San Juan, PR, September 2000 – June 2005

Waiter

Worked as a waiter at a very well-known steak house. Provided excellent customer service and ensured

clients a pleasurable dining experience.

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