Customer Service Sales

**** ****** ***** #*** *******, TN *****•901-***-****•**********@*****.***

Demarkai Porter

Objective

Find employment with a company where my skills and experience will be an asset to the business while

furthering my knowledge and abilities in the process

Experience

2009 - Present ServiceMaster Memphis, TN

Sales Account Manager

Receives calls to resolve basic to moderately complex customer concerns in a timely and professional

manner.

Answers inbound customer service calls with a warm and courteous greeting. Handles calls that may

require a slight deviation from routine procedures Accountable for weekly bank runs.

Resolves customer service concerns through the use of good listening skills, probing questions to

determine root cause of the concern, and paraphrasing to check for understanding. Occasionally seeks

assistance to troubleshoot customer concerns.

Maintains customer database through accurate and timely data entry. Updates may include customer

contact information, service related updates, and financial data.

Provides amicable resolution and reliable follow-up with the customer within the communicated

timeframe.

May perform outbound calls to internal and external customers to schedule applications and/or service

calls.

Achieves and strives to exceed communicated quality standards as outlined in the Quality Assessment

form

2006 –2008 Teleperformance USA Fairborn, OH

Customer Service Representative

Provided customer service for a worldwide cellular provider.

Gain a professional relationship with the customers to help drive sales and customer confidence.

Promoting and presenting products and services to help fit the customer’s needs.

Promoted to Technical Support, July 06

I am responsible for managing all service requirements for the customers. Including issues and tasks

related to customer inquiries and orders.

Recently trained on a new advanced system that allows me to keep track of a customer issue, in case a

call back to the customer is needed.

Provide technical assistance for customers pertaining to malfunctions with cellular devices.

2002 - 2005 Marc’s Euclid, OH

C ustomer Service/ Team Leader

The ability to multitask and function in a fast past environment.

Promoted to Operational Desk, February 03

Increased sales by promoting advertisements for the company.

Assisted with scouting and training new associate.

Answer phone calls about scheduling guidelines.

Performed nightly duties such as counting down drawers, counting money for the store safe.

Assisted with nightly inventory and prepared the store for next shift.

Was chosen to be shift leader, also assisted with new employees to become leaders.

Was able to prove my ability to multitask and function in a fast past environment.

Education

2010- Present University Of Phoenix /Major: Psychology Memphis, TN

2005-2006 Wright State University /Major: Psychology Fairborn, OH

High School Graduate

2000-2004 Euclid High School /Diploma Euclid, OH

References

References are available on request.

Contact this candidate