Customer Service Sales Representative

**** ****** *** ***** 813-***-****

Tampa, FL **610 E-mail

******@*******.***

Jeffrey Michael Givens

Objective

To obtain a full time position in the computer

technology/data networking field with a premium on

Networking and Security.

Education

Associate of Science Degree in Computer Networking

Systems, ITT Technical Institute, December 2005

Currently pursuing A+ and Network + Certification

Computer

Experience Proficient in all Microsoft Operating systems

including Windows 7 and server 2008.

Knowledge in MAC OS Implementation

Skilled in the implementation of Linux

Proficient in Microsoft Applications including the

Office 2007 & 2010

Implementation of Active Directory Users and

Computers

Skilled with Microsoft DNS and DHCP setup

Versed in the area of hardware and PC repair.

Implementation of CISCO routers and switches and

other network hardware

Versed in the CSG/ASCR, DOCSIS and DHCT Diagnostic

software

Work experience

IT Consultant

Suncoast Data Solutions: March 2008 - Present

Provided Remote and Onsite support for small

business clients in the areas of Network setup

and maintenance, malware and virus removal. In

charge of the setup and implementation of remote

internet backup software. Responsible for

pro-active server maintenance including NT Backup

and Symantec Backup Exec software checks.

Responsible for troubleshooting server event log

errors and all user issues.

Network Administrator

Ott-Lite Technologies: November 2007 - February

2008

Responsible for administration and maintenance of

the network including all servers and printers.

Tasks included troubleshooting user issues,

installation and maintenance of software.

Maintenance and user setup of the MAS 200

software. Responsible for all system tape-based

backups and implementation of Symantec Backup

Exec products. Maintained Microsoft DNS and

DHCP servers.

Customer Support Specialist Level IV

Bright House Networks: March 2006 - November 2007

Promoted to Level IV Customer Service/Support

Representative handling customer's more complex

service issues related to Broadband Digital

Phones, High-speed Internet and Digital Cable TV

service. Tasks include trouble shooting,

scheduling trouble and installation appointments,

identifying service interruptions and monitoring

and diagnosing area and system wide problems and

trends

Technical Support Representative/Customer

Service/Sales

Bright House Networks: June 2005 - March 2006

Customer Service Representative handling customer

inquires/issues related to billing, installation

appointments, trouble call appointments, service

interruptions. Dealt with a variety of cable

related issues involving High-Definition

television, Digital cable, On Demand Programming

and Internet Cable.

Due to high customer satisfaction feedback was

appointed to Special Bright House Retention team

for existing/new customers.

IT Consultant

Suncoast Data Solutions: 2003-2005

Customer Support technician for data networking

company supporting small business network

environments. Responsible for installing data

networks and troubleshooting user problems.

Provided Network Administration using Active

Directory. Managed and maintained network

servers including scheduling backups with Veritas

backup Software

Support Technician/Sales Representative

Internet Junction (ISP): 2000-2002

Customer Service/Support Technician handling

customer inquiries/problem calls related to

internet services (DSL/ISDN/Dial-Up and Web

Hosting)

Inside Sales Representative selling internet

services and features to installed customer base

Awards received

Graduated ITT with Honors and overall GPA

of 3.55

Finalist for Distinguished Graduate Award

for CNS at ITT Tech

Deans List ITT Tech 2005

Academic Honors ITT Tech Summer 2005

Honor Roll all 4 years of High School

Interests Computers, Guitar, Ice Hockey, Golf

Contact this candidate