Human Resources Manager

MARCIA A. HANCOCK

Burlingame, Ca. 650-***-****

http://www.linkedin.com/in/marciahancock

***********@*****.***

SUMMARY

Business-focused Human Resources Professional with fifteen (15) plus years

combined experience in

High-Tech, Manufacturing, Healthcare and Biotechnology, Food Production

and Retail Grocery, and Non-

Profit companies. Recognized at all levels of the organization as a

skilled HR practitioner with strong generalist capabilities. Applies

Leadership experience to develop/manage HR programs targeting key

business initiatives. High-energy, 'hands-on' generalist utilizing a

strong customer service focus to deliver effective results. Assumes

Leadership Role to align HR processes/human capital to meet business

objectives.

? Full Cycle Recruitment/Visa Processing ? Retention/Rewards

? Complex Employee Relations ? Human Resources Compliance

? Health & Safety Programs ? Benefit Program

Design/Administration

? Performance Management ? Policy/Procedural

Development

? ADP Payroll/Profile/Perspective ? Training and

Development

ACCOMPLISHMENTS

? Re-designed Orientation program which increased employee retention

and rate of integration

? Won $23K Employment Training Panel funding award for ERP

Database implementation

? Achieved $30K (15%) annual savings by negotiating

a high quality, tiered PPO/HMO benefit package

? Created/implemented an Employment Metric: cost per hire

vs. time per hire, for the right hire

? Successfully countered an EEOC harassment complaint saving

costly litigation and fines

? Retained employees critical to business objectives,

improved productivity, reduced turnover,

by initiating employee Career Development plans

PROFESSIONAL EXPERIENCE

Taproot Foundation, San Francisco, CA. (Non-Profit)

2008-2011

HR Strategist/Strategy Consultant 'pro bono'

Oversee, conduct research into an in-depth HR assessment in concert

with an analysis of the development

of HR staffing strategies toward the goal of implementing an action

plan for future employee investment.

. Conduct research/analysis of existing employee

competencies, HR applications and functions.

. Recommend strategies to meet organizational professional

development goals and objectives.

Ultra Clean Technology, Menlo Park, CA. (Manufacturing-Public)

2006-2007

Human Resources Employment Generalist

Managed the Recruitment function and all employment related activities

for a publicly traded Manufacturing company of 950+ employees.

Created/implemented Engineering Internship/College Recruitment Programs.

. Managed the full cycle recruitment process: recruited for all

departments including highly specialized Engineers, Finance,

Sales, Marketing, Manufacturing, IT. Monitored hiring process

for SOX compliance. Interfaced with on-site staffing agency for

temporary employee conversions and employment status.

. Designed and implemented a College Recruitment process including

an Engineering Internship program. Conducted outreach to local

and national universities and colleges.

Piazza's Fine Foods, Redwood City, CA. (Retail-Union)

2004-2006

Human Resources Manager (Sole Practitioner/Department of One)

Sole Human Resource Practitioner for 220 exempt & union non-exempt

employees for a multi-site operation.

Marcia Hancock

Page Two

Responsible for all HR functions and responsibilities including

point of contact for all union representatives

concerns and representation of the company at Boards of Adjustments.

. Successfully countered an EEOC harassment complaint

protecting the company against

costly litigation and fines.

. Created/implemented Anti-Harassment and Drug Free

Workplace policies including manager training which

lessened harassment complaints and addressed drug use in

the workplace.

. Defined & implemented a method to streamline the hiring

and recruitment process including

background screenings which protected the company from

'negligent hiring' issues.

. Defined & managed company-wide Safety Program including

implementation of a

Modified Duty Program and post accident Reporting

Procedures which resulted in lower

Worker's Compensation costs and fewer employee injuries.

. Defended the company against fraudulent WC claims

reducing costs by at least 20%.

. Implemented a Performance Management process resulting in

a consistent and fair process

for addressing employee work performance issues including

manager training.

. Payroll compliance with union contracts and all Federal

and State Wage & Hour laws.

Veeco Instruments/ThermoMicroscopes, Sunnyvale, CA. (High Tech

Manufacturing) 2000-2002

Human Resources Generalist (Sole Practitioner/Department of

One/Operations)

Responsible for all facets of the Human Resource function within a Matrix

reporting structure and a multi-state company operation. Managed Visa

processing for H-IBs, TNs, permanent residency, et al.

. Responsible for the business unit 'due diligence process during

the Merger and Acquisition process. Managed the conversion

process of the 401K plan from Ceridian to Fidelity including

oversight of account integrity and plan compliance. Merged HRIS

system into corporate ADP program. Interfaced with Sr. Account

for integration of Ceridian payroll system into corporate ADP

Payroll for Windows.

. Implemented/managed an Affirmative Action program as the EEO

compliance officer.

. Customized, implemented, trained managers on Performance

Management programs designed to retain key performers, reduce

turnover and improve employee engagement.

. Designed/launched critical Training and Career Development plans

to ensure integrity of organizational structure and design

resulting in the empowerment of employees to exceed their goals.

. Retained employees critical to business objectives,

improved productivity, reduced turnover,

by initiating employee Career Development plans,

including Skills Assessments to identify

employee strengths and limitations.

ADDITIONAL PROFESSIONAL EXPERIENCE

Fluidigm Corporation, South San Francisco, CA. (Biotech)

2003

Interim (contract) Human Resources Representative

Cohesion Technologies, Palo Alto, CA. (Medical

Device) 2000

Consultant

Calico Commerce, San Jose, CA. (eCommerce)

2000

Benefits Administrator

Wollborg/Michelson, San Mateo, CA. (Recruitment Agency)

1999

Recruiter

Camico Commerce, Redwood City, CA. (Insurance)

1998

Human Resources Assistant

EDUCATION

Masters of Public Administration, University of San Francisco SF, Ca.

BA Health Services Administration, St. Mary's College, Moraga, Ca.

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