Customer Service Manager
Resume:
Isabella Thomas
Daly City, CA 94014
**************@***.***
CAREER OBJECTIVE Front Desk Manager at Nandi Yoga
SUMMARY OF QUALIFICATIONS Experienced Accounts Receivable Representative and
Office Manager/ Office Assistant with over 5 years
experience. Proficient with Microsoft Office Suite,
Internet, and Windows. Skilled at operating all office
equipment. PC and Mac friendly. Word processing
skills: 40 words per minute.
Recently completed classes in Administrative Medical
Assisting, Medical Terminology and Medical
Transcription. Enjoy learning and will continue to
increase my knowledge in this field.
PROFESSIONAL EXPERIENCE
April 2011 to May 2011 (two-month temporary position) Kris Nations
Office Assistant Jewelry
Half Moon Bay, CA
During my time here I helped fill jewelry orders, and did some
light data entry by entering sales orders into their
QuickBooks to help them catch up during their busy time and
while they moved into their new office.
2005 to 2009 Better Home
Accounts Receivable Representative Products
South San
Worked with direct management to increase revenue by Francisco, CA
processing credit applications to open new lines of credit.
Participated regularly with the billing process to decrease
the accounts receivable and the ageing report.
Verified and updated shipping addresses in database to reduce
shipping costs.
Created credit memos to be posted by direct management.
Prepared deposits upon request.
Entrusted to train co-workers on new accounts, and credit memo
preparation.
1996 to 2005 Merry Maids
Office Manager/Office Assistant South San
This was a wonderful opportunity to learn about how a small Francisco, CA
business works and a chance to grow as an employee. I learned
leadership skills, skills in working with a diverse set of
people, skills in workplace safety, in customer service and in
quality control.
Supervised Small Staff of 10 plus.
Provided friendly customer service. (in-home cleaning
estimates)
Closed out daily service reports.
Prepared deposits and billing statements.
Reduced accounts receivable.
Organized and recorded payroll information.
Created weekly work schedule for teams.
Managed employee and customer data base.
EDUCATION May 2010 Skyline College,
Associate in Science San Bruno, CA
Computer Information Specialist
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