Technician Active Directory
Resume:
********@*****.***
Danny Hinkle
Objective I seek an infrastructure support position with a solid organization where I
am able to apply my technical skills with the opportunity for career
growth.
Qualifications More than eight years of experience in supporting hardware/software
and connectivity issues in medium and large network environments.
Possess strong problem solving skills that are required for troubleshooting
and resolving technical issues as well as the aptitude to excel in new and
more demanding roles.
Strong interpersonal skills necessary in supporting all types of end users and
communicating with team members.
While working as a consultant for several high profile companies, I have
been exposed to a variety of technologies and network management
systems.
An extensive technical skill set which includes:
Windows 2000/XP/Vista and 7 Professional
Windows 2003/2008 Server including installation, Active Directory
administration,
Microsoft Office 2000/2003/2007 including Outlook
Internet Explorer, Mozilla Firefox
Data backup and file recovery
Norton Anti-Virus, Ghost, PC Anywhere
Spyware/Malware detection and removal
Dell, Compaq, HP Desktops and Portables – Configuration, Activation
and Repair
Hewlett-Packard, Lexmark, Xerox printer support
PC system building (customized), installation and upgrades
Remote access, VPNs
Wireless network configuration and troubleshooting
Professional
experience
April 2007 –Oct. 2010 Arkansas Blue Cross & Blue Shield
Sr. Desktop Analyst
Performed tier two desktop support for all hardware, operating systems,
software and networking connectivity issues both desk-side and
remotely using DameWare NT utility.
Managed user, computer and group accounts in Active Directory.
Responsible for managing network printers throughout the enterprise
Setup and troubleshooting of document imaging system.
Supported Unix and mainframe emulators i.e. Reflections for IBM and
Reflections for HP.
Configured and supported SQL data base connections on Windows
workstations.
Involved in workstation security utilizing Bit-locker utility in Vista & 7.
Troubleshooting of Windows 2000, XP, Vista and 7 to include imaging,
installation, configuration and break fix issues
Software package installation, troubleshooting and support.
Client/ server connectivity issues in a large scale network environment.
Acted as liaison between customer base and vendors when needed, to
resolve software licensing issues.
Microsoft Office 2000/2003/2007 including Outlook
Internet Explorer, Mozilla Firefox problem resolution
Data backup and file recovery utilizing Iron Mountain Connected
Spyware/Malware detection and removal
Microsoft Office 2003, 2007 and 2010 troubleshooting and configuration.
Managed Active Directory accounts for users, computers, groups in a
Microsoft domain environment.
Assisted users with issues connecting remotely through Citrix secure portal
Troubleshooting of in house web sites and collaboration with web teams to
resolve problems including Java version compatibility.
May 2005 – April 2007 Maybelline North Little Rock, AR
Desktop Support / (Network Technician
Supported over 400 local and remote users with hardware/software
issues including remote access, network connectivity and user
education.
Responsible for resolving level two trouble tickets for national field sales
force as well as building out laptops images to spec for all new field
users.
Managed AD user accounts, permissions to shared resources and
assignment to group memberships as needed.
Setup and maintained all network printers, scanners and RF equipment.
Installed network hardware, performed cable management and
troubleshooting of related issues.
Created enterprise workstation images for departmental deployments.
Worked closely with other infrastructure team members on various
network solutions and projects as well as assisting developer types in
supporting proprietary applications.
Played a key role in migrating Windows 2000 environment to XP.
Supported remote users with VPN connectivity issues.
March 2005 – May 2005 TEKSystems (Wal-Mart) Bentonville, AR
Desktop Support Specialist
Conducted site surveys prior to migrating several of Wal-Mart’s
distribution centers from Windows 2000 to Windows XP.
Managed inventory of existing and replacement hardware.
Performed hardware upgrades on hundreds of workstations and
deployed new workstations as necessary.
Worked with Wal-Mart IS personnel to determine processes for a smooth
migration.
Used Altiris technologies to capture user data and insure that all data
was pushed out to the new hardware.
Performed various other duties as needed including post deployment
support to users.
Nov. 2004 – Jan. 2005 Comsys (Pepsi) Chicago, IL
Field Technician
(Pepsi Americas, Inc. AD migration project)
Deployed new server hardware to 17 Pepsi Americas’ sites.
Worked with site contacts to organize the migration process without
interrupting employee workflow.
Removed NDS client and prepared each workstation for connection to
new server.
Supported end users with post migration issues.
May 2004 – Nov. 2004 TEKSystems Memphis, TN
Network Technician
Installation and configuration of desktop hardware and software to meet
organization needs
.
Supported a wide array of applications related to the healthcare industry.
Deployed and maintained peripheral hardware including printers,
scanners, copiers, ect…
Involved in a helpdesk rotation that supported 2000 + end users.
Troubleshooting of network connectivity issues.
Administered computer and user accounts in a mixed network of Novell
and Windows 2000 servers.
Performed other duties as required
Nov. 2004- April 2004 Comforce (Boeing) Kent, WA
Helpdesk Analyst 1
Provided technical support to internal Boeing employees on desktop,
server and mainframe issues.
Administered computer accounts in a windows 2000 environment.
Handled user authentication issues on multiple platforms.
Performed troubleshooting for connectivity issues in a multi-domain
network.
Supported Microsoft Windows and Office products as well as Boeing
proprietary applications using Boeing’s Knowledge base and technical
skills.
Nov 2002 - Nov 2003 Volt (Microsoft) Redmond, WA
Support Analyst (Contract)
Provided tier 1 technical support for a variety of Microsoft products
through technical skills and information gathering.
Resolved customer issues via phone, email and live chat sessions.
Escalated support cases to specialized support teams as needed.
Worked with team members to refine support procedures.
Involved in special project team for virus support in response to large-
scale virus attacks.
Worked with premier customers during business down situations.
Education 1999 – 2001 Arkansas State Technical
Institute Beebe, AR
Areas of study
Courses of study included; Cisco curriculum, Networking,
PC hardware repair, Microsoft and Novell desktop/server
operating systems and business applications.
Certifications MCP Windows Server
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