Phone ***-***-

****

abgvql@r.postjobfree.com

Danny Hinkle

Objective I seek an infrastructure support position with a solid organization where I

am able to apply my technical skills with the opportunity for career

growth.

Qualifications More than eight years of experience in supporting hardware/software

and connectivity issues in medium and large network environments.

Possess strong problem solving skills that are required for troubleshooting

and resolving technical issues as well as the aptitude to excel in new and

more demanding roles.

Strong interpersonal skills necessary in supporting all types of end users and

communicating with team members.

While working as a consultant for several high profile companies, I have

been exposed to a variety of technologies and network management

systems.

An extensive technical skill set which includes:

Windows 2000/XP/Vista and 7 Professional

Windows 2003/2008 Server including installation, Active Directory

administration,

Microsoft Office 2000/2003/2007 including Outlook

Internet Explorer, Mozilla Firefox

Data backup and file recovery

Norton Anti-Virus, Ghost, PC Anywhere

Spyware/Malware detection and removal

Dell, Compaq, HP Desktops and Portables – Configuration, Activation

and Repair

Hewlett-Packard, Lexmark, Xerox printer support

PC system building (customized), installation and upgrades

Remote access, VPNs

Wireless network configuration and troubleshooting

Professional

experience

April 2007 –Oct. 2010 Arkansas Blue Cross & Blue Shield

Sr. Desktop Analyst

Performed tier two desktop support for all hardware, operating systems,

software and networking connectivity issues both desk-side and

remotely using DameWare NT utility.

Managed user, computer and group accounts in Active Directory.

Responsible for managing network printers throughout the enterprise

Setup and troubleshooting of document imaging system.

Supported Unix and mainframe emulators i.e. Reflections for IBM and

Reflections for HP.

Configured and supported SQL data base connections on Windows

workstations.

Involved in workstation security utilizing Bit-locker utility in Vista & 7.

Troubleshooting of Windows 2000, XP, Vista and 7 to include imaging,

installation, configuration and break fix issues

Software package installation, troubleshooting and support.

Client/ server connectivity issues in a large scale network environment.

Acted as liaison between customer base and vendors when needed, to

resolve software licensing issues.

Microsoft Office 2000/2003/2007 including Outlook

Internet Explorer, Mozilla Firefox problem resolution

Data backup and file recovery utilizing Iron Mountain Connected

Spyware/Malware detection and removal

Microsoft Office 2003, 2007 and 2010 troubleshooting and configuration.

Managed Active Directory accounts for users, computers, groups in a

Microsoft domain environment.

Assisted users with issues connecting remotely through Citrix secure portal

Troubleshooting of in house web sites and collaboration with web teams to

resolve problems including Java version compatibility.

May 2005 – April 2007 Maybelline North Little Rock, AR

Desktop Support / (Network Technician

Supported over 400 local and remote users with hardware/software

issues including remote access, network connectivity and user

education.

Responsible for resolving level two trouble tickets for national field sales

force as well as building out laptops images to spec for all new field

users.

Managed AD user accounts, permissions to shared resources and

assignment to group memberships as needed.

Setup and maintained all network printers, scanners and RF equipment.

Installed network hardware, performed cable management and

troubleshooting of related issues.

Created enterprise workstation images for departmental deployments.

Worked closely with other infrastructure team members on various

network solutions and projects as well as assisting developer types in

supporting proprietary applications.

Played a key role in migrating Windows 2000 environment to XP.

Supported remote users with VPN connectivity issues.

March 2005 – May 2005 TEKSystems (Wal-Mart) Bentonville, AR

Desktop Support Specialist

Conducted site surveys prior to migrating several of Wal-Mart’s

distribution centers from Windows 2000 to Windows XP.

Managed inventory of existing and replacement hardware.

Performed hardware upgrades on hundreds of workstations and

deployed new workstations as necessary.

Worked with Wal-Mart IS personnel to determine processes for a smooth

migration.

Used Altiris technologies to capture user data and insure that all data

was pushed out to the new hardware.

Performed various other duties as needed including post deployment

support to users.

Nov. 2004 – Jan. 2005 Comsys (Pepsi) Chicago, IL

Field Technician

(Pepsi Americas, Inc. AD migration project)

Deployed new server hardware to 17 Pepsi Americas’ sites.

Worked with site contacts to organize the migration process without

interrupting employee workflow.

Removed NDS client and prepared each workstation for connection to

new server.

Supported end users with post migration issues.

May 2004 – Nov. 2004 TEKSystems Memphis, TN

Network Technician

Installation and configuration of desktop hardware and software to meet

organization needs

.

Supported a wide array of applications related to the healthcare industry.

Deployed and maintained peripheral hardware including printers,

scanners, copiers, ect…

Involved in a helpdesk rotation that supported 2000 + end users.

Troubleshooting of network connectivity issues.

Administered computer and user accounts in a mixed network of Novell

and Windows 2000 servers.

Performed other duties as required

Nov. 2004- April 2004 Comforce (Boeing) Kent, WA

Helpdesk Analyst 1

Provided technical support to internal Boeing employees on desktop,

server and mainframe issues.

Administered computer accounts in a windows 2000 environment.

Handled user authentication issues on multiple platforms.

Performed troubleshooting for connectivity issues in a multi-domain

network.

Supported Microsoft Windows and Office products as well as Boeing

proprietary applications using Boeing’s Knowledge base and technical

skills.

Nov 2002 - Nov 2003 Volt (Microsoft) Redmond, WA

Support Analyst (Contract)

Provided tier 1 technical support for a variety of Microsoft products

through technical skills and information gathering.

Resolved customer issues via phone, email and live chat sessions.

Escalated support cases to specialized support teams as needed.

Worked with team members to refine support procedures.

Involved in special project team for virus support in response to large-

scale virus attacks.

Worked with premier customers during business down situations.

Education 1999 – 2001 Arkansas State Technical

Institute Beebe, AR

Areas of study

Courses of study included; Cisco curriculum, Networking,

PC hardware repair, Microsoft and Novell desktop/server

operating systems and business applications.

Certifications MCP Windows Server

Contact this candidate