Customer Service Manager

Nicole Clark

*** ******** ***. * Portland, ME ***03

Phone: 207-***-**** * Email: ******.*.*****@*****.***

Professional Profile .

Motivated food server seeking restaurant position. Over 7 1/2 years of providing exceptional

customer service in establishments ranging from casual cafés to fine-dining restaurants. Highly

motivated, able to multi-task and prioritize workload under pressure. Excellent customer relation,

interpersonal skills, and teamwork skills. Natural leader with ability to motivate others and provide

superb service. Accurately and quickly take, memorize, and place food orders.

Experience

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Food Server - Amalfi on the Water - Rockland, ME (2008-Present)

• Consistently exceed sales goals by effectively managing sections and multi-tasking

• Recommend changes to management based on patron requests, including comments on the food,

whether good or bad.

• Routinely manage 6-8 table stations on busy weekend night shift.

• Detail knowledge of fine wines and up-sell appetizers, specialty beverages, and desserts to

increase guest check averages.

• Frequently assisted colleagues during rush periods to foster / promote teamwork while providing

exceptional service and guest dining experience.

Food Server and Manager - Home Kitchen Cafe - Rockland, ME (2009-2010)

• Can multitask with breakfast, lunch, and dinner shifts.

• Provide excellent patron experiences through excellent customer service.

• Made weekly schedules for the front of house employees.

• Accountable for cash and credit transactions. Also skilled in receiving deliveries and verifying

order placed; noted discrepancies, damages, and missing items.

• Calculated daily sales of the restaurant for the bookkeepers

Food Server - Bricks Restaurant- Rockland, ME (2005-2007)

• Accurately and quickly take, memorize, and place food orders.

• Communicated with customers

Food Server, Cook, and Cashier - Waterman’s Beach Lobster- Spruce Head, ME (2003-2005)

• Took orders and cashed checks out cooked lobster rolls

• Cooked lobster rolls and brought food out to people

Education

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Anticipated 2010-2013 University of Southern Maine Gorham, Maine

School of Health Science, Athletic Training Major

GPA: 3.00

Course work: 150 clinical hours per semester

References

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Nancy Wood

Owner/ Manager, Amalfi on the Water, Rockland, ME.

James Hatch

Owner/ Cook, Home Kitchen Cafe, Rockland, ME.

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