Customer Service Technician

Travis Schoenberg + **** East Lake Drive + Chaska MN, 55318 + 612-***-**** + ****************@*****.***

Objective:

+ To obtain an IT Internship as a Systems Administrator where I can utilize my technical knowledge, education, and experience.

Computer & Troubleshooting Skills:

+ Software troubleshooting and setup on customers’ computers, as well as assisting with software research and development.

+ Closely working with mechanical and software engineers to resolve bugs found during software and hardware testing; able to install

and quickly learn the features of new applications – currently a software engineering student.

+ Two years’ experience with support emails and helpdesk as well as FileMaker 10/11, Mas90 databases and Navision.

+ Experienced in DOS, Windows 3.1, Windows 95, Windows 98, Windows 2000, Windows 2000/2003 Server, Windows XP, Windows

Vista 32-bit and 64-bit, Windows 7 32-bit and 64-bit, Linux (Ubuntu, Fedora), Mac OSX 10.4.x, 10.5.x, 10.6.x.

+ Proficient in Microsoft Office suites 2000, 2007, 2010, and all messaging services

+ Use remote assistance programs to install devices, drivers, software, and to modify privileges, services and networked devices.

+ Basic knowledge in MS VB, Java, PHP, UNIX, and 2008 Server R2; MySQL, HTML, CSS, and Content Management Systems such

as Joomla, and ecommerce solutions such as Magento.

+ Create, manage, administer, and monitor user accounts, create system images/backups with Acronis, and use VMware.

+ Freelance technician including, Windows/Linux/Mac OS setups, networks (wired and wireless intranets), troubleshooting multiple

networked computers, virus removal, and compiling hardware/software from scratch over many years.

+ Repairing and setting up computer hardware and software, printers, and other various electronics.

Communication & People Skills:

+ Consistently maintain a positive attitude and enjoy helping people in all aspects of life.

+ Articulate and very effective working with people of different backgrounds and temperaments while maintaining a professional attitude

at all times.

+ Can accurately record, remember, and verbally communicate detailed information.

+ Very efficient via phone, face-to-face, and text based applications such as e-mail or messaging services.

Organization & Time Management:

+ A problem solver that grasps complex situations and turns them into manageable tasks.

+ Produces quality work even when under extreme pressures and deadlines with more than exceptional results.

+ Proven abilities to understand and follow complex instructions ensuring successful outcomes.

+ Years of experience successfully managing and organizing personal time, workloads, and collaborating in teams to produce

successful results on projects; able to work on multiple projects without supervision and is an efficient team leader.

Education:

+ Colorado Technical University. Major: Bachelors of Science in IT. Minor: Software Application Programming. 2013

+ ITT Technical Institute. Major: Information Systems Security. 2004 – 2005

+ Minneapolis Community & Technical College. Generals. 1999 - 2001

Employment:

+ Microboards Technology – Chanhassen, MN. Technical Support. November 2009 – Present

+ Freelance Technician – Chaska, MN. March 2001 – August 2010

+ St Cloud Overhead Door Company – St. Cloud, MN. Lead Technician. August 2008 – November 2009

+ Presentation Services Audio Visual – Irvine, CA, Las Vegas, NV. Audio/Visual & Computer Specialist. July 2006 – July 2007

+ Tonka Seamless – Edina, MN. Installation Technician/Customer Service. April 2003 – June 2006

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