Customer Service Accounts Receivable
Resume:
DENA MATTERN
• San Marcos, CA ***** • 760-***-**** • • ****.*******@*****.***
ACCOUNTS RECEIVABLE CLERK
RECEIVABLE CLERK
Self motivated and highly knowledgeable accounts receivable specialist experienced in
tracking and auditing incoming funds. Manage the general ledger, prepare monthly A / R reports,
and coordinate activities with management to provide performance data. Reconcile petty cash,
credit card transactions, and cash payments. Ensure availability of funds and conduct projections
for budgeting purposes. Work collaboratively with vendors and employ exceptional client
management skills.
● Client Management ● Accounts Receivable ● Accounts
Payable
● Credit & Collections B to B ● Statement Billings ● Account
Reconciliation
● Data Conversion ● Invoice Management ● Expense Control
● Financial Management ● Research, Analysis & Accounting ● Resource
Optimization
● Exceptional Customer Service ● General Ledger Management ● Seasoned
Leadership Skills
PROFESSIONAL EXPERIENCE
Republic Services, San Diego, CA
3/4/2008 to 5/30/2010
Credit and Collection Analyst
• Performed credit analysis, collection and managed credit functions
for all customer accounts such as accounts receivable, processing all credit card payments
and posting all credits and debits accordingly.
• Responsible for assessing the credit risk and viability of potential
and existing clients as well as establishing their current credit limit.
• Analyzed customer financial statements pertaining to a
credit line application and provided financial guidance for order management support with
supply chains and marketing units to control credit use while minimizing dispute and
upholding effective payment.
• Coordinated collections calls and organized customer
visits to obtain accounts receivable and bargain disputes to resolve and document the
origin of unpaid statements.
• Built and maintained professional relationships with high
volume customer base assigned consisting of up to 1200 customers working to resolve any
outstanding account balances.
• Responsible for monitoring and maintaining cash
flow/credit exposure by customer calls, account adjustments, small balance write-offs,
customer reconciliations and refunds on researched overpayments.
• Identified appropriate accounts to propose to clients what
cases should be transitioned to legal counsel.
• Researched and identified EFT and ACH payments
reassigning to the appropriate division as well as designating to correct account.
Airgas, Inc., San Diego, CA 2/4/2007
to 2/17/2008
Credit and Collection Specialist
• Provided customer service regarding collection issues, processed customer refunds,
processed and reviewed account adjustments, resolved client discrepancies and short
payments.
• Obtained and maintained Accounts Receivable processing the appropriate reporting.
• Performed collection calls and correspondence in a fast paced goal oriented collections
department.
• Responsible for monitoring and maintaining assigned accounts, customer calls, account
adjustments, small balance write off, customer reconciliations and processing credit
memos.
• Accountable for reducing delinquency for assigned accounts.
• Performed other assigned tasks and duties necessary to support the Accounts Receivable
Department.
• Established and maintained effective and cooperative working relationships with dealers
and sales.
• Notified Field Division on Credit Card charge backs for lock box and on-line bill pay system.
Sunstar Building Services, Laguna Hills, CA
6/2003 to 2/2007
Outside Sales Representative
•Quoted restoration and preservation projects for high-rise and commercial buildings.
•Created and implemented customer database tracking system improving follow-up
procedures and increased revenue as a result.
•Expanded and maintained customer base for Orange County, San Diego and Riverside
County territories.
•Responsible for creating take-off's for the estimating and production departments.
•Built and maintained strong relationships with both current and prospective
clients.
•Facilitated positive working relationships with outside vendors, suppliers, customers
and business partners.
Western Medical Gas Services, Carlsbad, CA
1/1991 to 5/31/2003
Office Manager / Bookkeeper
• Managed collection processes, trial balance, financial statements and general ledger for
company testing and certifying medical gas for hospitals.
• Responsible for business transactions on a day-to-day and month-to-month basis verifying,
allocating and posting transactions into proper journals providing supporting documents to
back up any transaction.
• Managed administrative staff of 16 overseeing timecards and processed payroll working
with third party vendor when necessary.
• Updated and maintained accounting records, including calculating expenditures, receipts,
profit and loss and reconciling accounts payable and receivable.
• Developed and implemented standardized AP/AR processes that streamlined operations
and efficiently increased productivity.
• Created spreadsheet properly documenting the components of medical gases and results
of testing for each client.
• Handled all business accounts recording transactions, posting debits and credits,
producing financial statements, preparing reports and summaries for upper management.
• Prepared bank deposits by compiling data, verified and balanced receipts, and sent cash,
checks, or other forms of payment to the bank.
• Handled payroll, made purchases, prepared invoices, and tracked overdue accounts.
TECHNICAL SKILLS
AS400 Infopro Microsoft Office Desk Top Publishing ACT QuickBooks
CERTIFICATIONS
Karrass Effective Negotiating Course
Smart Selling Training Course
P.I.P.E. Medical Gas Inspectors Certification
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