Customer Service Human Resources
Resume:
STEPHANIE MARIANO
Spring Valley, New York 10977
******@***.***
summary
A diverse action-oriented Customer Service/Administrative Professional
with excellent analytical, and written communication skills.
Emphasizes improving efficiency, productivity and the organization in
a fast paced environment. Possesses strong analytical, leadership,
research and organizational skills. Achieves results through
outstanding interpersonal and technical skills. Also works well
independently or as part of a team. Skilled at assisting clients and
external customers. Proficient in using computer resources to analyze
problems, view alternatives and arrive at solutions that achieve
results.
experience
SUNY ROCKLAND COMMUNITY COLLEGE Suffern, New York
Secretarial Clerk Typist (temporary) 4/10- 9/10
In the Admissions department responsible for the processing of student
applications. Provided data entry using the Datatel and Papervision
systems. Also provided telephone coverage and backup support for the
receptionist. Assisted prospective students with information regarding the
college, their fees, GED program, and assessment examinations for
admittance. Callback prospective students with college information.
Answered telephone calls from our hotline. A team player with all
departments that includes financial aid, registrar, bursar, and advisement
department. Provided assistance with other administrative duties.
PENTAX MEDICAL COMPANY Montvale, New Jersey
Customer Service/Administrative Assistant 6/06-6/09
Responsible for receiving high volume of incoming repair orders via
telephone/fax. Input order details accurately onto a complex business
system (SAP). Audited billing invoices to insure accuracy before mailing.
Routinely responded to inquiries from customers regarding repair
availability, status, pricing, shipping, returns, loaners and accounting.
Communicated across a large cross section of customers, as well as
internally with sales, operations, credit and accounting. A team player
with strong attention to details and follow-up, and provides back-up
support and coverage. Assisted with general administrative duties.
Proficient utilizing MS office products including Excel, Outlook, Access
and Word when creating reports.
AEROPOSTALE (AJILON TEMP AGENCY) Wayne, New Jersey
Payroll Assistant 2/06-5/06
Daily interaction with clients via telephone and correspondence responding
to payroll and tax related questions. Performed data entry in updating and
maintaining associate payroll information on the Ceridian computer system.
Processed direct deposits, garnishments, return checks, W-2 forms, other
payroll administrative duties. Experience with payroll and human resources
issues.
PRUDENTIAL FINANCIAL INSURANCE COMPANY Livingston, New Jersey
Claims Examiner 8/04-7/05
Accurately processed routine group life insurance claims applying legal and
contractual provisions. Knowledge of insurance policies/regulatory
guidelines. Communication by telephone and written correspondence by
interfacing with clients, beneficiaries, account managers. Developed
partnerships with clients, brokers and account managers to facilitate claim
processing.
UPS (UNITED PARCEL SERVICE) Mahwah, New Jersey
Programmer/Analyst 4/00-3/03
Provided programming, testing and maintenance of an in-house middleware
software product that operates on multi-protocols/multi-platforms utilizing
COBOL, CICS and MQ Series. Responsible for complete 24 hour technical
support. Created and modified troubleshooting guide. Provided training of
less experienced co-workers. Supported all UPS software applications for
human resources, accounting, billing and other departments.
GENERAL REINSURANCE SERVICE CORPORATION Stamford, Connecticut
Application Developer 3/87-11/99
Analyzed and documented simple and complex system requests for Claims
Department utilizing COBOL, Natural and Adabas. Effectively interfaced
with business customers. Documented programs and system specifications.
Coded, tested and substantiated results of the programs. Managed multiple
tasks and coordinated priorities as well as guided and trained co-workers
with fewer skills. Modified IRS tax reporting system. Created a cost-
effective batch processing system for outside vendor that reduced cost and
provided efficient in-house Claims Department.
education
SYRACUSE UNIVERSITY, Syracuse, New York
B.A., Business Administration/Psychology
certificates
PACE UNIVERSITY, New York, New York
Certificate in Applications Programming
OUR LADY OF MERCY HOSPITAL, Bronx, New York
Certificate in Medical ICD-9/CPT Coding and Billing
professional insurance courses
INS21 Property and Liability Insurance Principles
IN22 Personal Insurance
CEBS Employee Benefits
technical skills
MS Windows, Word, Access, Project, Excel, Outlook, Lotus Notes, IBM
3400 Mainframe
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