Management Manager
Resume:
Colleen Bennett, SPHR
*******.*******@*****.***
Bay Village, OH 44140
http://www.linkedin.com/in/hrcolleenbennett
PROFESSIONAL SUMMARY:
Accomplished Human Resource professional with a diverse background in law
firms, retail, and corporate cultures with a thorough knowledge of human
resources policies, practices, procedures, and federal and state employment
laws. Aligns HR initiatives with company's business goals and objectives
and initiates and implements ideas for maximizing the return on human
capital.
EMPLOYMENT HISTORY:
Multi-Location HR/Office Administrator, Sikora Law, LLC, Cleveland, OH
2010-present
. Responsibilities for offices in Cleveland, Columbus and Detroit include
HR management, overseeing benefit administration, supervising staff,
budget management, facilities management, office supply purchases,
business and professional insurance, and billing and collections.
. Identified and selected site location with Michigan attorney and
purchased necessary furniture, equipment, and office supplies to
establish new office in Detroit. Handled orientation and on-boarding of
new out-of-state attorneys to assimilate them quickly into the firm.
HR/Office Administrator, Singerman Mills, Beachwood, OH 2008-
2009
. Recruitment and supervision of all staff employees, including the
coordination of temporary help and utilization of employment agencies,
when needed.
. Worked with firm's insurance agent and firm management to procure
employee benefit programs, including health, 401k, group life, and
short/long term disability.
. Coordinated meetings, communication, and coordination of benefits to
employees and provided assistance as needed, during renewal periods.
. Administered leaves of absences. Assisted management and coordinated
compensation and bonus programs.
. Prepared firm's first on-line performance reviews to streamline year-end
reviews.
Human Resource Manager/District Trainer, The Home Depot, Cleveland, OH
2005 - 2008
. Forecasted and analyzed workforce planning data and provided feedback to
management team; and executed store's staffing strategy focusing on
proper full-time to peak-time ratio and on meeting the Affirmative
Action Plan goals for each store.
. Ensured that other managers and supervisors were developing strong
succession game plans for each department; and worked with store
management team to identify and develop talent.
. Recruited, supervised, coached and developed disciplinary PIP's
(Performance Improvement Plans), when needed, for up to 400+ employees
in the district-wide stores.
. District-wide trainer of Home Depot's 2-day Orientation program for new
hires and conducted the Supervisory and Management Training classes for
new Department Heads.
. Handled intake for Workers Compensation claims and FMLA requests; and
monitored all leaves for compliance with applicable BWC and FMLA
requirements and regulations.
. Analyzed staffing, turnover and other Home Depot HR metrics and
implemented effective corrective action. As a result of my efforts,
turnover was reduced in the Avon store by 43% in an industry known for
high turnover.
. Successfully represented company at hearings and resolved harassment,
unemployment and Workers Compensation claims through investigations that
resulted in no formal charges.
Multi-Location HR Manager, Apollo Housing Capital, Cleveland, OH
2004-2005
. Worked with management to develop HR policies and processes for this
start-up real estate investment firm for its four locations in Cleveland,
Chicago, Washington, D.C. and Charlotte.
. Supervised and managed support staff in conjunction with department
managers in each office.
. Created, communicated and implemented company's first Office Manual to
support company's policies; and created job descriptions by "shadowing"
and interviewing employees to construct an accurate picture of the duties
and skills required for each position.
HR/Office Administrator, Kahn, Kleinman L.P.A., Cleveland, OH 1980-1991
& 1993-2003
. Planned, developed, implemented and coordinated all firm personnel-
related policies; and directed personnel activities, such as
staff orientation, employee relations, compensation administration,
performance evaluations, progressive discipline, separations, exit
interviews, leaves of absence, and personnel records management.
. Prepared semi-monthly payroll for firm, including year-end final bonuses
for principals. Served as firm's Plan Administrator for firm's
40l(k)/Profit Sharing Plan.
. Handled the annual negotiation and renewal of firm's insurance programs
(professional liability, general business, medical, group life, and
short/long term disability) and organized annual renewals with employees.
. Served as firm's Law School Recruiting Assistant for Recruiting
Committee.
. Managed leave for staff and attorneys; addressed complex employee
relations and performance-related issues with staff; counseled and
disciplined staff; and coordinated the orientation and exit process for
staff and attorneys.
EDUCATION AND CERTIFICATIONS:
B.A. in Business Administration, summa cum laude, Baldwin Wallace, Berea,
Ohio, 1991
Cleveland State University, completed course work toward M.B.A. (1993-
1994)
SPHR (Senior Professional Human Resources) certification, HRCI, 2009
Notary Public for State of Ohio
Seminars: To keep abreast of the latest legal, professional, and
technological changes in the HR and legal industry have attended numerous
national ALA educational conferences (1996-2010); SHRM educational seminars
(2005-2011); Cleveland Metropolitan Bar Labor and Employment Update
seminars (2009); Northern Ohio Human Resource Council seminars (2008-2011);
and Employers Resource Council seminars (2008-2010).
ADDITIONAL INFORMATION:
Affiliations: Member, National and Cleveland Chapter of Society of Human
Resources Management (SHRM); Member, Association of Legal Administrators
(ALA); currently serving on two non-profit Boards and volunteer for several
charitable organizations.
Computer Skills: Proficient in MS Office applications, including Word,
Outlook, Excel (Power User), and PowerPoint; PeopleSoft HRIS; Ahola,
Paychex, and ADP payroll software; Amicus Attorney 2010; Juris Legal Time
and Billing and PcLaw Accounting Systems; and TyMetrix 360 and CounselLink
e-billing systems.
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