Customer Service Representative

**** ******* ****** *** * . Cary, NC *****

Phone 919-***-**** . Email **********@*****.***

Michael Haile

Objective Strive to surpass customer/employer expectations by delivering

loyal and excellent service. Exceed customer satisfaction and

expectations in all initiatives and interactions, always putting

the customer first.

Special Over 5 years of providing excellent customer service

Skills Call center operations

Reports and documentation

Proficient in Microsoft Word, Excel and Outlook

Accurate data entry, ability to type 45 WPM, and 10-key.

Professional 11/2010-Present Fidelity

Experience Investments Cary,

NC

Customer Service Representative

Verify client information, route calls to correct department,

explain policies, procedures and tax guidelines for 401K

disbursements, resolve issues/escalations regarding 401K accounts,

update client information, assist clients with setting up user

profiles, password creation and instructing in navigation of

website services, and provide support to internal departments, when

necessary.

01/2005 - 8/2010 Kelly

Services Sacramento, CA

Customer Service Representative

Answered incoming call inquiries on the status of referrals and

authorizations, resolved claim issues, explained policies and

procedures, set up conference meetings for various companies. Work

with customer in bill resolutions and issues, provided technical

support to resolve phone issues and supported the customer

retention department in providing customer solutions.

10/2008 - 01/2009 Amerigas

Rocklin, CA

Customer Service Representative (Seasonal )

Dispatched technicians for propane gas leaks according to schedule

and availability, assisted customers to access their safety shut

off valves in emergency situations, communicated with emergency

response crews. Scheduled deliveries, processed payments, and

located service stations for customers involving heavy data entry

and attention to detail.

10/2007 - 8/2008 Sacramento County

Sacramento, CA

Operations Worker

Public contact which involved traffic enforcement, issuing tickets

for parking violations, explained safety and airport regulations,

verified airport ID badges, responded to silent and audible alarms,

conducted perimeter checks around the airport boundaries, and

responded to emergency calls on the radio.

03/2006 -09/2007

ADS/First Data

McClellan, CA

Help Desk Representative

Helped set up/cancel direct deposits, verified payments as well as

payment amounts. Assisted internal customers navigate through the

payment system, and resolve collection issues.

Education 8/1990 - 6/1994 Mira Loma

High School Sacramento, CA

High School Diploma

General Education/College preparatory courses.

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