Customer Service Representative

DONNA K BOURQUE ***** Black Bayou Road

Gonzales, Louisiana 70737

225-***-**** Cell

225-***-****

Universal Strengths:

I have the ability to work well with people, good communication and

organizational skills, leadership, decision making and problem solving

abilities, along with pride of being a quick learner along with an

excellent attendance record.

Experience:

February 2007-Present Brown-Eagle Contractors (Contracted to

Syngenta)

Timekeeping/Payroll

. Responsible for daily entry of employee time

. Balance hours for day personnel and shift

. Create and distribute weekly reports on job cost analysis

. Responsible for month end reports to Syngenta

. Maintain database on all new hire, active and inactive employees

. General office duties

Brown-Eagle Contractors (Contracted to Syngenta)

March 2005 - August 2007

Inventory/Material Planning

. Responsible for warehouse inventory

. Order and count material for production

. Maintain list of obsolete material

. Review and update changes to all material using specs

. Manage all jobs for production on a 3 month outlook

Brown-Eagle Contractors (Contracted to Syngenta)

March 1997 - 2005

Payroll Clerk

. Responsible for daily entry of all employee time

. Balance and distribute hours to job cost reports

. Maintain all employee data

. Create weekly and month end reports

. Check distribution

October 1994 - March 1997 Shaw Group Baton Rouge, LA

Payroll Clerk

. Responsible for entry of all payroll, including out of state job, local

job sites

. Prepare deductions of garnishments, credit union, taxes, etc

. Maintain all employee files and information in database

. Responsible for month/year end reports

. Review and submit record information from unemployment office

. Bank Reconciliations

April 1990 - October 1994 PALA - INTERSTATE (Contracted to Exxon,

USA Baton Rouge, LA)

Timekeeper

. Entry of contractor time

. Distribute timesheets to Coordinator

. Prepare weekly/monthly reports on job cost

. Assist in third party rental and purchasing

COMPUTER SOFTWARE:

Access, Excel, Impact, Lotus Notes, Outlook, QuickBooks, Word, SAP,

Document Scanning, 10-key touch, PowerPoint

PART TIME EMPLOYMENT

1991 - 1994 MERCANTILE (Baton Rouge, La.)

. Customer service representative - verify accounts for major credit

cards

. Approve charges

. Update customer file

2001 - 2003 PRICE LEBLANC (Baton Rouge, La.)

. Receptionist - answer all incoming calls

. Greet customers

. Assist salesman on office duties

. Assist Accounting Department when needed

Contact this candidate