Management Project

NGOZIKA NYAGBA

Tel: 281-***-****

Email: *******@*****.***

CAREER SUMMARY

Maximo Service Management, Asset Management, Work Management, Materials

Management (Inventory), Preventive Maintenance & Actuate Reporting.

. 8 years of IT experience with 4+ years as Maximo Consultant

. Provided user support of the IT Service Management and Asset

Management modules (ITSM) and (ITAM)

. Worked as a Maximo Techno-Functional analyst supporting versions 5.2,

6.2.1 and 7.1

. Experience with Maximo deployment lifecycle activities including

requirements definition, design, development, configuration, testing,

data migration, user training, go-live and post-implementation support

. Developed Functional Specifications and Solution Design Documents to

meet requirements

. Worked with system delivered tools such as Application Designer,

Workflow Designer, Database Configuration, Migration Manager and

Integration Framework to perform various Development and

Administrative tasks

. Experience Migrating configuration changes across multiple

environments

. Demonstrated a thorough understanding and working knowledge of

Logistics and Supply Chain Management as well as Operation and

Maintenance Processes

. Knowledge of Asset Management and Service Management lifecycle

implementation from Requisitioning, Delivery, Installation,

Configuration, Servicing, Maintenance and Decommissioning

. Designed and Deployed Actuate Reports in Maximo

. Designed query-based reports according to client specification

. Proficient with Oracle Database systems and technology

. Created Test Plans and Training Documentation and trained the user

community on Maximo modules and functionalities

. Knowledge of Sarbanes-Oxley (SOX) compliance and rules of requirements

. Strong communication and interpersonal skills, leadership skills,

problem solving skills and analytical skills

. Strong documentation skills with painstaking attention to details.

. Ability to work well individually or as a team member in a high

pressure environment.

INDUSTRIES: Engineering, Pharmaceuticals, Oil and Gas, Utilities

TECHNICAL PROFICIENCIES

Platforms: Windows 95, 98, 2000, XP, Vista, Server 2003

Languages: PL/SQL, HTML and XML

Software: MS-Office, MS-Project, MS- Visio, PeopleSoft

Database: Oracle 9i, 10g, MS Access

Test tools: HP quality center (Mercury), Quick TestPro 9.0.

Rational Test Manager

Reporting Tools: Actuate 8, BIRT REPORT DESIGNER

WORK EXPERIENCE:

SALT RIVER PROJECT Phoenix, AZ Sep 2008 -

Jul 2011

MAXIMO CONSULTANT

. Tasked with the overall administration and support of Maximo 6.2.2,

7.11 suite of application for the asset management project at Salt

River

. Interfaced with Clients, SMEs, development and project management to

transform requirements into technical design and documentation so as

to create more efficient business processes

. Played the role of both functional and technical team member through

the implementation project of Maximo 6.2

. Work with developers to resolve defects through the testing cycles and

incorporate any changes from system testing

. Performed back-end data loads using SQL scripts and stored procedures

. Configured front-end screen changes as requested by the client

. Performed security administration including configuration of security

roles, group creation, new user setup, Active Directory modifications

. Designed and Developed workflow for use with streamlining the Work

Management lifecycle and approval process

. Migrated application components such as Actions, Domains,

Communication Templates and Escalations across environments while

adhering to the established Change Control procedures

. Responsible for sending server outage notifications to apply changes

during Local and Global Change Windows

. Created Test plans and Training Documents for User Acceptance Training

- these documents are now being used as templates for future

implementations

. Utilized Remedy ticketing system to prioritize, troubleshoot and

resolve user post go-live issues

. Worked with developers to design and develop BIRT reports, Scripting,

integrating, deploying BIRT reports

. Adding data source, data sets, charts and tables, using aggregation

elements, grouping and formatting using BIRT Report designer

TECHNOLOGY ASSOCIATES Carlsbad, Ca Jul 2008- Sep 2008

SENIOR MAXIMO ANALYST

CLIENT: BAYER-PHARMACEUTICALS

. Worked as an analyst responsible for providing support for the end-

users, problem-solving issues and reporting to the technical lead

. Worked with IT Support to design and customize system requirements to

user specifications

. Designed various custom Assets, Inventory, Work Orders and Preventive

Maintenance reports using Actuate eRD Pro

. Responsible for all Actuate Reports Administration including migration

of report elements and the creation of request pages

X-CEL ENERGY DENVER, CO AUG 2007- Jul

2008

SUBCONTRACTOR: IBM

MAXIMO SUPPORT ANALYST

. Worked in a Maximo upgrade project while assisting users in

understanding new features of Maximo 5.2 and how they can interphase

these functionalities into people soft ERP

. Created and analyzed Maximo SLAs, Desktop Requisition Apps,

Escalations of Incidents to Problems and eventual escalation of

problems into Work Requests and Work Orders using Workflow process

validations and escalations.

. Designed and Developed Workflow for the Purchasing approval process

from requisitioning through receiving

. Daily troubleshooting and resolution of various Maximo issues

submitted via TSRM, emails and phone calls

. Daily monitoring of the Maximo-Informatica-SAP interface used for

commercial purchase requisitions to interpret error logs and resolve

in a timely manner so as not to disrupt the supply chain lifecycle

. Utilized existing scripts and procedures to accomplish many back-end

data load objectives such as the upload of assets, locations, items,

storerooms, problem codes e.t.c. into the system

. Occasionally use of the Maximo Integration Framework to load data via

publishing channels so as to validate against the business objects

. Raised PMRs and tasked with patching activities and deploying hot

fixes provided by IBM across all environments - DEV, TST, UAT and PRD

responsible for all cut-over activities involving Maximo including

server shutdowns, database backups, script execution and all other

related tasks as required

MSK CONSULTING TULSA OK OCT 2006- Jul

2007

SUBCONTRACTOR: BP

MAXIMO SUPPORT ANALYST

. Tasked with the overall administration and support of Maximo

application for the work management cycle

. Configured front-end screen changes as requested by the client

. Performed security administration including configuration of security

roles, group creation, new user setup, Active Directory modifications

. Daily troubleshooting and resolution of various Maximo issues

submitted via TSRM, emails and phone calls

. Utilized existing scripts and procedures to accomplish many back-end

data load objectives such as the upload of assets, locations, items,

storerooms, problem codes e.t.c. into the system

. Develop, coordinate, and implement training/orientation requirements

for new hires on select modules and functionalities.

. Utilized Remedy ticketing system to prioritize, troubleshoot and

resolve user post go-live issues

. Performed functional analysis, project personnel interviewing, data

gathering, risk assessment, user requirements documentation and

functional specifications documentation

. Attended weekly status and alignment meetings to discuss, delegate and

document outstanding issues

. Designed project plans and scope using Microsoft office project and

excel spreadsheets

. Developed Gantt Charts to create Project plans and track

implementation progress

. Develop, coordinate, and implement training/orientation requirements

for new hires on select modules and functionalities.

Education

University of Houston, Houston, TX

Aug 2003 - AUG 2006 Bachelor of Science

Bachelor of Science in Electrical and Computer

Certifications

. IBM MAXIMO V6 EAM IMPLEMENTATION CERTIFIED

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