Customer Service Manager

Andrea Jean Boren

Having excellent organizational and time management skills has been an asset throughout my career.

My strengths in a work environment include being detailed, proficient, and flexible.

Eleven plus years of clerical /administrative experience; six of those years with accounts payable/receivable and seven

include customer service experience.

Advanced level of knowledge with all Microsoft software and accounting related programs, such as QuickBooks and

PeachTree.

From January 2010 - July 2011, I held the position of Salon Manager at JL Salon in Moscow Mills, Missouri.

Direct managerial responsibility for a staff of seven

Generate and maintain all salon personnel work schedules

Manage and maintain salon inventory, also responsible for all purchasing of products

Initiate and implement company marketing and sales promotions as well as literature generation

Responsible for profit and loss as Accountable for budget, while having direct profit and loss responsibility

From February 2009 – December 2009, I was the Office Manager at Fredericks Landscape in Wentzville, Missouri.

Answered all customer phone calls and file all paper work

Create customer invoices, record all customer payments into QuickBooks

Extensive use with QuickBooks, varying duties ranging from daily recording to monthly processes

Accounts Payable & Accounts Receivable

Implemented a new filing system

From October 2008-February 2009, I was the Head Office Assistant/Accounting Support Associate at Helga Designs in

Kirkwood, Missouri.

Answered all incoming phone calls

Clerical assistance to the Vice President

Help the Accounting office with various tasks on a daily basis

From February 2003-May 2008, I worked at the Reception Desk for Chesterfield Fence in Chesterfield, Missouri.

General administrative duties; main responsibility of being the first point of contact for all clients, whether they were

calling into our facility or visiting our showroom

Implemented a new Over-the-Counter Invoicing system in which I was solely responsible for all material sales and

monetary transactions

Providing excellence in customer service skills

Clerical assistance to the Executive Vice President

Help the Accounting office with various tasks on a daily basis

Enrolled for Spring Semester 2002 Meramec Community College

General Courses

Class of 1998 Troy Buchanan High School

Earned High School Diploma

Email ********@*******.***

1037 Cottonwood Court - Troy, Missouri - 63379 – contact: 636-***-****

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