Customer Service Human Resources

Yvette R. Sheehan

**** ****** ****** ********, ** 90713 Home 562-***-****

Summary of Qualifications

A self-disciplined, result-oriented individual with initiative, able to undertake and complete all responsibilities well

within required time and budget specifications. Aggressive and creative in problem-solving to complete assignments

within the satisfaction of all parties concerned.

Professional Experience

11/02 – 11/09 Marketing Coordinator LPA, Inc.

• Research and manage proposal submittals, interviews, and

follow up

• Monitor and tract all LEED certified projects and maintain

LEED resources

• Implemented and tracked employee licensing and credentials

(LEED, ASLA, AIA, CID)

• Assist in organizing client’s and employee’s special events

1/01 – 7/02 Customer Service Agent Intelli-Flex

• Project lead liaison managing the design, implementation,

budget, and scope with a project

• Accountable for on-going status reports with overall project

schedule and budget

• Provide technical support to worldwide distributor channels,

and end users, and account teams

5/98 – 1/01 Telephone Coordinator Herbalife International

• Manage day-to-day operation of 4 PBXs (Meridian Option 81C,

61C, 11C, and 11)

• Special projects emergency binder, new floor construction,

circuit documentation

• 24-hour emergency contact to maintain voice and data line

services

12/96 - 5/98 Executive Administrator Herbalife International – V.P., Human Resources

• Assist V.P. with all functions of corporate employee relations

• Maintain all executive employee files and correspondence

• Coordinate Human Resource’s staff involving: recruiting,

benefits, and training

5/95 – 9/95 Telephone Analyst GTE Customer Network

1/95 – 9/95 Exec. Administrator Amertranz Worldwide – V.P., Southwest Region

1994 – 1995 Exec. Administrator LEP Profit International – V.P., Southwest Region

1990 – 1994 Human Resources LEP Profit International – Los Angeles & San Diego

• Manage CA OSHA SB 198 program for Los Angeles and San

Diego offices

• Responsible for Southern California Regulation XV

• Coordinate new employee hire – personnel records and benefits

• Review and negotiate office equipment, vendors, and building

facilities contracts

• Develop, install, and implement building and telephone security

systems

• Increase employee moral; liaison between management and

employees

• Organize special events and establish amusement park, car

rental, and hotel discounts

• Create, design, and produce station newsletter, payroll

attachments, and bulletin boards

1989 – 1995 Telecommunications LEP Profit International – West Coast Region

1986 – 1989 Administrative Asst. LEP Profit International – CEO, Chairman

Education

California State University Dominguez Hills – Computer Information Systems

Loyola Marymount University – Mathematics

Nortel Networks, Lucent and Cisco certificates

References available upon request

Contact this candidate