Victor T. Adams

*** ****** ***** ****

Coatesville, PA 19320

610-***-****

Education

B.S. - Technical Communication, Ferris State University. Graduated with

Highest Distinction.

A.A.S. - Refrigeration, Heating, and Air Conditioning Technology, Ferris

State University. Graduated with Highest Distinction.

Work Experience

1999 to Present

Documentation Manager, PNC Global Investment Servicing, Inc.

Manage a group of five technical writers and one web developer.

Responsible for documenting a mainframe-based mutual fund accounting system

used by brokerage houses, transfer agents, and other financial services

firms. Successfully transitioned department from a WinHelp-based publishing

model to a web-based approach. Conducted extensive needs analysis and

changed the documentation strategy to better match the needs of the

audience and the company. Oversee the development of our business unit's

intranet, which consists of some 40 applications used on a daily basis for

project tracking and planning.

1995 - 1999

Documentation Manager, Amiable Technologies, Inc.

Was responsible for all user assistance materials for a line of graphics

design software products. Wrote user manuals, created online help, and

managed offsite writers. Used a variety of authoring tools, including

FrameMaker, RoboHelp, ForeHelp, and Net Objects Fusion.

Product Support Manager, Amiable Technologies, Inc.

For the last year of my tenure, I managed a group of eight customer service

representatives. Implemented a number of policies to improve call-back time

and better assist end users. This was in addition to my responsibilities as

documentation manager.

1990 - 1995

Publications Manager, Ensoniq Corporation

Supervised the development of user manuals, product information sheets and

related documents for electronic musical keyboards (synthesizers and

samplers) and PC sound cards. I was promoted to this position after working

for two years as a technical writer in the company's hearing aid division.

Technical Writer, Ensoniq Corporation

Researched, wrote and edited documentation for a programmable hearing aid.

Worked with illustrators, engineers and audiologists to develop support

materials. Coordinated the development of marketing materials, working with

ad agencies and other vendors.

1988 - 1990

Proposal Writer, Valley Forge Technical Communications

Researched, wrote, and edited technical proposals for a company that

developed automotive troubleshooting manuals. Reported to the vice

president of marketing.

1980 - 1984

United States Marine Corps

Worked as an intelligence analyst and cartographer. Honorably discharged.

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