Customer Service Management
Resume:
Tina Slayton
*** ********* **** *******, ** ***** 678-***-****
*************@*****.***
Professional Overview
Strong organizational, time management and problem resolution skills.
Detail oriented with a keen ability to recognize discrepancies; maintain a good memory.
Exceptional research, analysis and accounting abilities. Strong organizational, time management
and problem resolution skills. Detail oriented with a keen ability to recognize discrepancies;
maintain a good memory. Exceptional research, analysis and accounting abilities. Very good word
processing and data entry skill Excellent communication and interposal skills. Ability to prepare
financial reports.
• •
Invoice Management Month-End-Closings
• •
Accounts Payable / Receivable Reconciliation Account
• Management
General Ledger / Trial Balance
•
• Computerized Systems Operations
Billing & Collections
• Customer Service & Client Relations
Professional Experience
Alere Healthcare, Atlanta, GA September 1989 - April 2011
2008-2011
Billing Specialist, Accounting 2008-2011
Accounting duties include responsible for cash receipt and cash applications processes for the lines
of business. This includes deposits, tracking logs, application of monies, and payment analysis.
Preparation / reconciliation of Check logs.
Process cash receipts into applicable systems (People soft). Load or Key data as needed.
Investigate and resolve all discrepancies in client payments through contacting and working with
personnel. Clients include Coca-cola, Humana, Terex, Xerox, Campbell’s Soup.
Average DSO 45 days.
1997-2008
Accounts Receivable/ Team Lead
Effectively handled a team of 8 members in the healthcare process environment .
Supporting all regulatory standards including JCAHO Standards.
Provide team with the vision of project objectives, motivate and inspire team members and
effective counseling as needed.
Guide team to appropriate insurance / payer follow-ups, and ensure cash collections for services
rendered.
Analysis to track productivity.
Handled escalation calls of resources requiring supervisory intervention
1989-1997
Accounts Receivable/Collections Specialist
Organize and manage multiple billing accounts including medical accounts.
Input data entry.
Review and analyze problem accounts, reconcile accounts.
Meet deadlines, work with confidentiality.
Consistently met a monthly quota in collections.
Education
1981-1983 Floyd College Rome, GA
Associate
Business Management, Accounting
1999-2000 Kennesaw State Kennesaw, GA
Medical Billing, Medical Terminology
Systems/ Application Skills
Microsoft Word
Microsoft Excel (V lookups, Pivot table)
Power Point
Access Mainframes CS50, AS400, People Soft
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