Sales Customer Service

JAMES M. ZUCHOWSKI

**********@***.***

*** ****** ****

Burlington, WA. 98233 360-***-**** (Cell)

OBJECTIVE

Assume a key sales management role to assist your corporation achieve its'

challenging operational goals and positively influence the lives of its'

people.

HIGHLIGHTS

. A high-energy, positive attitude, results oriented leader with strong

interpersonal and communication skills.

. Team-player attitude with proven success among cross-functional

activities.

. Broad spectrum of experience (supervised 7 - 17 field representatives)

to offer many mentoring attributes for your personnel.

. Measurable past sales success exceeding assigned goals and objectives.

. Process focused and creative decision-maker, experienced in

forecasting, business plan development and expense reduction.

. Skilled in Microsoft Office applications including: Word, Excel,

PowerPoint, etc., SalesForce and ACT reporting.

EXPERIENCE

PEAK Performance, Inc. (May 2010 to August 2011)

Account Executive / Field Account Manager - Washington & Oregon

. Sales and support responsibilities for approximately 100 retail

dealership clients.

. Service reminder direct mail, internet and telephone products sold.

J. D. Power & Associates, Inc. (August 2009 to December 2009 - Contract

Assignment)

Hyundai Dealership Sales Process Training Instructor - Pilot (Washington &

Oregon)

. Facilitated "Pilot" sales training initiative for Hyundai Motors of

America.

. Implemented process improvement action planning and process changes to

improve retail sales and customer satisfaction results.

NeoSynergy, Inc. (April 2008 to December 2008)

Dealer Sales Executive - Washington, Oregon, Idaho, Colorado, Utah, Alaska

& Hawaii

. Generation of new business accounts for a start-up business entity.

. Enhance automotive dealership internet marketing efforts resulting in

increased vehicle inventory sales.

Resource Automotive (June 2006 to April 2008)

Regional Developer - Washington, Oregon, Colorado & Utah

. Assist Honda & Acura retail automotive dealers and dealership managers

improve customer satisfaction and increase customer loyalty.

. Aid in the identification of dealership ROI opportunities including

revenue improvement and expense reduction.

. Developed corrective action plans and implemented resulting

improvement strategies.

JAMES M. ZUCHOWSKI

PAGE TWO

Retention Performance Marketing (RPM) - A Division of Autobytel, Inc. (Oct.

2005 to June 2006)

Market Area Specialist - Washington & Oregon

. Sales and support responsibilities for approximately 60 retail

dealership clients.

. Generation of new business accounts.

Ford Motor Company (June 1978 through August 1997 and February 1998 through

June 2005)

Assignments of increased responsibility - Washington, Hawaii, Michigan,

Florida, Missouri & Kansas

. Provided financial performance operational consulting and developed

sales & profit forecasts and long-term strategic business plans to

identify future potential business growth.

. Developed and implemented a business improvement model and related

metrics to accelerate minority dealership buy-out. Consulted and

trained dealership and Ford personnel to utilize the business model.

. Responsible for annual operating budget adherence and identification &

implementation of operating expense reduction actions.

. Conducted training of dealership and Ford personnel to improve

customer satisfaction process actions.

. Supervised field representatives and represented Regional Management

team with retail dealership network.

. National coordinator of dealership service initiatives developed by

Ford Customer Service Division for its' retail Ford and Lincoln-

Mercury dealer network.

. Designed, developed and assisted with implementation of customer

satisfaction and parts & service marketing programs through the dealer

network.

. Developed a non-technical, salary-employee training plan for 6

specific work groups within the Ford Customer Service Division (7,500

employees).

Dick Jones Lincoln Mercury - St. Peters, MO. (Sept. 1997 through Jan. 1998)

Director of Fixed Operations

Supervised all activities of the parts, service and body shop operations.

EDUCATION

Graduated Washington State University - Pullman, WA. June 1978

B.A. in Business Administration with minors in economics and

accounting

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