Customer Service Representative
Resume:
Rosangela Jackson
West Palm Beach, FL 33407
Email: *********@*****.***
OBJECTIVE
To pursue a challenging position that will enable me to utilize my knowledge, skills, and abilities.
EMPLOYMENT
05/11-06/11 Genworth Financial, Lynchburg, VA
Customer Service Representative
Handle calls from switchboard to redirect to correct department
Handled calls for Long Term Care Policy Holders
Input information for policy holders and also made changes, and
accepted leads for future Long term Care clients
03/10-05/10 United States Census, Lynchburg, VA
Crew Leader, Supervisor
Supervised a group of 8-10 people to provide great services to make sure
the Census was completed.
Handled various types paperwork and meetings.
Handled payroll for myself and my group members.
04/08-11/08 StarTek Communications, Lynchburg, VA
Provisioning Technician
Provided assistance to customers using various cable modalities with
Comcast Communications.
Create and revise work orders initiated by clients and other employees.
Distribution of workload to various modalities within the Comcast
network.
07/07-03/08 JCrew Group, Inc., Lynchburg, VA
Customer Service Representative
Established and implemented performance and service standards.
Directed and /or managed activities associated with Call Center
operations, including implementing policies and procedures on systems.
Established and implemented performance and service standards.
Direct individuals seeking further information to the proper
communication channels within the call center.
Provided high levels of customer service while promoting various
catalog/store products and maintaining a clean and organized work area
02/07-10/07 In Service America, Lynchburg, VA
Customer Service
Provided assistance to customers with prayer request.
Handled various screens to input customer information.
EDUCATION
Central Virginia Community College Major: Education
OTHER QUALIFICATIONS
Bilingual: Spanish- Speak, Write and comprehend fluently.
REFERENCES
Furnished upon request.
Contact this candidate