Customer Service Sales

Kim A. Wilkerson

***** **** ****** ***, # ***, Aurora, CO 800**-***-*** 4557 ***.*********@*****.***

OBJECTIVE

Seeking a challenging position where my Office Administration and Customer Service Skills can be utilized

by a progressive organization offering opportunities for career development and advancement.

SKILLS

Microsoft Windows 2000, XP, & 2007

Office 2003 & 2007 Outlook, Word, Excel, PowerPoint, & Access

Oracle 10.7, Oracle 11i, Oracle BI, & Oracle Discoverer

ISO 14001:2004 Internal Auditor & Document Control Administrator

First Aid, CPR, & AED Certified

Powered Lift Equipment Certified

EXPERIENCE

Subaru of America, Inc., Denver Regional Distribution Center January, 1994 to Present

Administrative Professional

Aurora, CO

Subaru of America, Inc. (SOA) is the U.S. Sales and Marketing subsidiary of Fuji Heavy Industries (FHI) of

Japan and is responsible for the distribution, marketing, sales, & service of Subaru vehicles in the United

States. The Denver Regional Distribution Center (RDC) provides automotive parts to 60+ dealerships in

11 states.

Thorough knowledge of MS Word, Excel, & Outlook, Oracle Accounts Payable & Inventory, Access

Employee Productivity Database, Oracle Discoverer, Subaru Retail Parts Management System, Red Prairie

Warehouse Management System, all aspects of picking, shipping, receiving, & inventory control in a

distribution environment.

Report to the RDC Manager with main responsibilities of reporting payroll for 14 associates, accounts

payable, dealer debits & credits, inbound & outbound cargo claims, provide customer service to District

Sales Managers and dealership personnel, and maintain all office, first aid, and janitorial supplies.

Responsible for compiling, retrieving, & analyzing data from Access and Oracle databases for employee

performance reviews. Research and reconcile discrepancies in an $11M inventory. Instrumental in

creating over 10,000 parts storage locations. Created training manual for Pitney Bowes Transportation

Software for use by warehouse associates when shipping orders. Compile and create regional monthly

newsletter.

Recognized by Kunio Ishigami, Chairman, President, & CEO of Subaru of America, Inc. for my

professionalism & dedication that resulted in the Southwest Region achieving “ISO 14001” certification.

EDUCATION

Cape Girardeau Vocational/Technical School 1984

Certificate Secretarial Science

Cape Girardeau, MO

Scott City High School 1982

Diploma

Scott City, MO

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