Manager Customer Service

A. David Trudel

*** ******** ***** • Montgomery Al 36117 • 334-***-**** • *************@*****.***

Highlights of Qualifications

Significant background in retail marketing, management, facilities operation and staff supervision, with

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a demonstrated ability to deliver superior level of customer service.

Comprehensive management of multiple business operations, AR/AP, sales forecasting and payroll, with

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a successful track record of directing large-scale business operations and facility improvements.

Proactive team player, with the ability to plan, organize and coordinate diverse business resources and

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streamline processes, improving efficiency.

Skilled in developing workable, creative and cost effective solutions that address business and customer

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service issues improving bottom line.

Experience

Blinds In Motion / Owner 1998 – present / Montgomery, AL

Worked with architects, homebuilders, businesses and homeowners to provide top quality interior and exterior

window covering including sales to installation. Manufacturers comprised of Hunter Douglas, Solar Shade, Inc.,

Aveno, Caco, Timber, B & W Manufacturing and Castec. My affiliation with the Blind Brokers Network enabled

me to achieve the best price points from manufacturers and stay current with fashion trends. I also attended

the yearly International Window Covering Expo in search of new vendors, products and new trends and

innovations.

Stein Mart / General Store Manager 1997 – 1998 / Montgomery, AL

Managed off-priced fashion department store with annual sales in excess of $6M. Collaborated with

warehouse personnel in ordering inventory. Directly responsible for expense planning & control, profit and loss,

human resource management and visual merchandising. Supervised over 40 employees including

management staff.

Stein Mart / Assistant Store Manager 1992 – 1997 / Jacksonville and Orlando, FL

Interviewed, hired, trained and supervised 40 – 60 employees in multiple departments, principal contact for

staff/customer relations and operational issues, assumed General Manager responsibilities in their absence,

spearheaded all phases of new store opening in Orlando which included working with contractors to ensure

safety code compliance, security installation and computer system installation. I coordinated and supervised

four different store remodels. Promoted to General Manger and transferred to Montgomery, AL.

C. V. Peters/ President, Owner 1978 - 1992 / Glens Falls, NY

Total management of a fine men’s clothing, shoes and sportswear store.

Affiliations / Training

Member – Greater Montgomery and Alabama Homebuilders Associations

Member – Blind Broker’s Network

Vice President & President – Remodelers Council

Sales and Installation Certification – Hunter Douglas

Member – Glens Falls Chamber of Commerce Business Advisory Group

Member – Marketing Management Retail Group

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