Manager Customer Service

Mahea'lani "Nani" Troyer-Brooks

Atlanta, GA

P: 404-***-**** E: ************@***.***

Profile:

A polished, entry-level HR professional with outstanding staff-support and

MS Office skills, offering more than nine years successful experience in

both administrative and HR support roles.

Education:

Bachelor's of Science in Business Administration

Concentration in HR Management

Anticipated Graduation Date: 10/2011 (GPA 3.9, DeVry University)

State Certificate of Ohio: Computer Technology Office Specialist (GPA:

4.0/Graduated w/ Honors, 10/1999)

Related Coursework:

. HR Internship: 1/09 - 4/09

. HR Management

. Human Resource Information Systems

. Labor Relations

. HR: Strategic Staffing

. Principles of Management

. Critical Thinking and Problem Solving

. The Legal Environment of Business

Computer Skills:

MS Word 2007 - Advanced Accounting I and II MS

Outlook

MS Excel 2007 - Advanced Transcription Lotus

Notes

MS Access 2007 - Advanced Billing/Invoicing

WordPerfect

MS PowerPoint 2007 - Advanced Typing: 80 wpm

Professional Experience:

CIBA Vision/Novartis, John's Creek, GA (Temp assignment) 5/2010 to

6/2010

HR Assistant to Global HR Manager

. Completed all tasks assigned by Global HR Manager by deadline

. Built organizational charts via PowerPoint

. Created pivot tables in Excel

. Constructed and organized 61 HR handbook binders for each

international CIBA branch

HAGEMEYER, Alpharetta, GA (Temp assignment)

4/2010 to 5/2010

Accounts Payable Clerk - Verification

. Keyed/Corrected AP invoices

. Maintained daily quota of 1,000 audited invoices

. Opened, sorted and distributed daily mail

. Completed all tasks by contract deadline

LEXIS NEXIS, Alpharetta, GA (Temp assignment)

7/2009 to 3/2010

Credentialing Analyst

. Performed extensive Internet research

. Extreme attention to detail for 20-step investigative process

. Met daily performance quota

. Resolved issues with customers

. Fulfilled intensive, confidential background checks

. Credentialed/Verified the legitimacy of applicants

. Accessed highly confidential/sensitive databases

. Created Excel spreadsheets for organizational purposes

EURO RSCG 4D IMPACT (Marketing/Advertising), Norcross, GA

1/2009 to 4/2009

HR Intern

. Worked directly under HR Manager

. Wrote HR Intern manual

. Creatively completed company newsletter

. Assisted with internal recognition program, birthday program, service

award program, etc.

. Assembled orientation materials for new-hire packets

. Phone Screened/Interviewed potential employees

. Scheduled and coordinated meetings/interviews

. Maintained all filing for the department, including auditing of files

. Audited PTO reports

. Audited Time Sheets

. Managed/Filed personnel records

. Helped to create and fill recruitment database

. Wrote Queries for recruitment database

. Reviewed resumes and gave input to HR Manager

. Assisted with career fair booth

. Audited 401K reports

. Posted job listings to Internet job boards

. Composed/Sent correspondence to job candidates

UNITED STATES POSTAL SERVICE, Lawrenceville, GA

10/2005 to 7/2008

Program Assistant / Data Analyst (Design & Construction)

. Assisted Program Coordinator with implementation and operation of

government program that would bring 2800 postal facilities into

handicap compliance according to the ADA laws.

. Recommended favorable or unfavorable decisions to program manager

. Resolved issues with contractors, architectural engineers and

postmasters

. Created/Managed program data

CHOICEPOINT, INC, Duluth, GA

3/2004 to 3/2005

Investigative Research Technician (Verification)

. Fulfilled background checks by order - Non Criminal Online Unit

. Analyzed court dockets to retrieve pertinent information

. Trained hearing-impaired employee

. Met daily deadlines/quotas

. Maintained confidential information

. Assisted and communicated with field investigators regarding cases

HAMPTON INN - ATLANTA AIRPORT, College Park, GA

5/2003 to 6/2004

Bookkeeper

. General ledger entries

. Daily bank deposits

. Petty Cash coding

. AP invoice coding

. Prepared weekly AP/AR packet for corporate office

MEDLOCK GARDENS ASSISTED LIVING, Decatur, GA

5/2001 to 2/2003

Receptionist / Office Manager

. Answered all incoming calls / Greeted visitors / Administered site

tours cheerfully and with enthusiasm

. Facilitated new hire orientations/packets/safety training/ benefits

training/OSHA/MSDS

. Acted as the first point of contact for answering general HR related

questions(payroll, policies & procedures, etc)

. Provided various levels of customer service support to employees and

HR Department members

. Processed confidential information - medical, personnel, resident, and

service records

. Responded, researched and resolved all employee and residential

inquiries with minimal guidance

. Maintained all filing for the department, including auditing of files

. Assisted with scheduling and coordinating department meetings, focus

group meetings, etc.

. Processed AP/AR accounting packet for corporate office (received rent

money & coded vendor invoices)

. Proofreading ADP time clock entries

. Helped Activities Director with games and birthdays on a weekly basis

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