Customer Service Training
Resume:
DIANA E. ROGERS
New Kent, VA. 23124
PO Box 1573
Fort Myers FL. 33902
**********@***.***
Qualifications: Adept at needs assessment -work flow analysis. Project
coordination; scheduling; training; EMR applications. Interpreting complex
and technical information and effectively communicating with all levels of
interactive personnel. I possess a high level of personal initiative,
motivation & pro-active networking skill in a multitasking environment. I
am experienced in problem analysis and resolution along with the ability to
prioritize timelines in order to achieve maximum results.
I offer diligent organizational, technical, clinical and business client
support skills with cross training over varied industry applications.
Education:
Bluefield College, VA. 1999 B.S. Organizational Management and Development
Experience:
2010-current: Per Diem and Consulting contracts
. Cerner Millennium - Power Chart, SurgiNet,
. Training/Go Live/Cerner Millennium, North Broward Health District, Ft.
Lauderdale, FL. One of the ten largest public healthcare systems in the
nation. Focus on IPOC, Med reconciliation, IView, PAL, Quality measures.
. Train the Trainer - Cerner (completed 6/24/11)
. Doctors Outpatient Surgery Center, Naples FL. (clinical, SA, coordinating
core services for ambulatory daily workflow).
. Physicians Regional, Naples, FL. (clinical, surgical assisting, all
ambulatory services).
2007-2009: RSHT, Richmond School of Health & Technology
Instructor and Program Chair for the AAS Surgical Technology program.
* Ensured compliance with all regulatory agencies,
* Provided leadership and built affiliated industry relationships.
* Didactic classroom instruction as well as clinical lab training, and
CBT for classes of 15-25 adult learners.
* Power Point, Outlook, Internet, and Excel with detailed inventory
management and report writing.
* Train the Trainer
2006: VCU/MCVH (Virginia Commonwealth University/Medical College Virginia
Hospitals)
Surgical Services Scheduling Coordinator/Applications Analyst. Solo
scheduler for 23 main OR suites, 6 Ambulatory Care & 2 Anesthesia Center
suites. Scheduling software process improvement, migrating to paperless.
Daily report writing.
* Ormis-GE IPath
* Cerner - Power Chart, Scheduling,
* MCVH Intranet
2004-2006: VAMC (Veterans Affairs Medical Center)
Instrument/Equipment/Development Coordinator.
* Developed plans to meet the equipment, instrument & supply needs of
the daily workflow. Ten plus OR (In & OutPatient) with coordinating CS
departments.
* Assisted in the evaluation & training of new products.
* Coordinated with the purchasing nurse for timely delivery and
availability of supplies.
* Remained continuously aware of changing market conditions, sources of
supply and related trends in procurement/utilization.
* VAMC network (VISTA) and other proprietary software.
2000-2004: Bon Secours St. Mary's Hospital
Surgical Services Staff Technologist,
* Preceptor, resource & training for new and traveling staff.
* Clinical procedures: Vascular, neuro, orthopedics.
* Software processes, Orsos, Ormis, GE,
* Specialized experience, motivated, flexible and positive team player.
In-house education- CPR- departmental software- customer relations.
1999-2001 HealthSouth Medical Center
Program 2000 Project Leader, acted as coordinator for the installation of
proprietary hospital/surgical EMR. This project included:
* Testing program created by developers on remote server.
* Training approx. 20-25 end users in preparation for go-live.
* Creating functional procedures and user documentation.
* Basic configurations of packaged applications.
* Team leader for learner needs assessments & training strategy.
* Daily report notes and weekly progress report presentation.
1998-1999 Advanced Technologies in Health Care
Project development manager/administrator of private
division of health care company.
* Human Resources and business development.
* Strong customer service and contract negotiation,
* Advertising, Recruiting and Staffing with experience and knowledge of
EEO, ADA.
* Payroll management for five branch offices. Peachtree accounting
software.
1995-1998 HealthSouth Medical Center(currently HDH Parham) Surgical
Services
* Co-development and coordination of evening shift.
* Customer Relations, Public, Medical Staff, & Sales vendors.
* Information Systems training and tech Support.
* HIS, Orsos, Excel, all MS products.
1990-1995 Medical College of Virginia VCU/MCVH
* Staff Technologist, Surgical Services,
* Member of Transplant call team and Trauma service. Preceptor for new
staff.
* CPR instructor.[pic]
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