Customer Service Manager
Resume:
Terica N. Sharpe
Apt A*
Auburn, AL. 36832
************@*****.***
Objective: Seeking a full time challenging, growth oriented position in the Human
Resource field.
Experience:
General Nutrition Center Auburn, AL November 2010 Present
Store Manager
Recruit, hire, train, evaluate and counsel store employees. Schedule, organize
o
and direct assignments
Develop and implement employee performance evaluations and
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improvement plans
Effectively manage employee turnover. Provide a positive working
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environment and handle employee issues appropriately and in a timely manner
Responsible for payroll budget, preparation of work schedules
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Responsible for weekly processing for all employee time sheets and bank
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deposits
Resolve customer problems or complaints by determining optimal solutions
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Ensure interior and exterior of store is maintained to company standards
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Utilize labor management tools, including effective scheduling, to maximize
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productivity, profitability and margins
Encourage store employees to take ownership for their performance and
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career development plans; follow up on a regular basis
Provide exceptional customer service and ensure the employees also provide
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the same level of service
Ensure employee awareness of safety and emergency procedures.
o
Maintain adequate store supplies
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Manage store revenue, including cash handling, deposit reconciliation and
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delivery of deposits to bank
Execute and monitor loss prevention and shrink programs
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Home Depot Mobile/Auburn AL. August 2004 Present
Associate Coordinator/HR Supervisor, Department Manager, Bay Integrity Associate
Associate Coordinator/HR Supervisor:
o Conduct and assist in the hiring process by scheduling interviews and preparing
paperwork as needed
o Coordinate drug screen, background checks and I 9 forms
o Prepare work schedules using automated system
o Discuss performance graphs with store manager
o Build associate scheduling to optimize customer service rating using Labor
Management system software
Coordinate associate training
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Track all training events for hourly associates and entered data into training
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tracking system
Monitor and ordered training material supplies
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Partner with the management team to ensure everyone is aware of upcoming
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requirements
Assist store manager in developing recommendations for changes in departments
o
and store level staffing needs and inter departmental staffing moves
Department Manager:
o Manage front end operations
o Supervise cashiers, lot associates, service desk and all remote cashier locations
o Partner with bookkeeping to ensure business reconciliation
o Use Standard Operating Procedures to effectively serve Customers
o Manage associate's performance through communication of goals, documenting and
evaluating their performance
o Interprets and enforces policies with associates in his/her department; provides
input to SM and HRM regarding appropriate discipline and/or discharge
o Train, coach and develop associates' customer service skills within department of
responsibility
o Meet with management regarding issues that need intervention
Bay Integrity Associate:
o Responsible for ensuring the store is recovered and ready for business every day.
o Ensure store outs are scanned and processed Daily
o Execution of the Daily Action List
o Maintain proper on hands and pricing for customers
Education:
University of South Alabama
Mobile AL.
August 2004 Seeking presently
Human Resource Management
Dallas County High School
Plantersville, AL.
August 1999 May 2002
High School Diploma
Wallace Community College Selma
Selma, AL.
May 2004 August 2004
Associates Degree/ Business Admin
References:
Pamela Moore Human Resource Manager 5yrs 251-***-****
Dewayne Jones Operations Manager 6 yrs 251-***-****
Twain Powell Store Manger 7 yrs 334-***-****
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