Customer Service Manager
Resume:
Katelyn A. Ugrich
Bovey, MN 55709
Maiden Name : Bartlett
Phone: 218-***-**** E mail: K .******@*****.***
OBJECTIVE
To obtain a career that will continually challenge my skills and provide learning opportunities.
WORK HISTORY
Target (Virginia, MN) Aug. 08 Nov. 10
Assets Protection Team Lead (Security Manager)
Protect guests, team members, shareholders and
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communities by implementing programs that maximize safety.
Minimize theft and fraud and increase profits by
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reducing preventable losses such as shortage, thefts, and shipping errors.
Security camera and computer repairs
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Building partnerships with the community such as
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law enforcement and local establishments.
JcPenney (Duluth, MN)(Hibbing, MN) Sept. 06 Aug. 07
Customer Service Associate Aug. 07 Sept. 08
Cashier, assisted customers with requests and
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concerns
Upkeep of store such as folding and reorganization of
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products
Katelyn A. Ugrich Resume - 2
Hibbing Community College (Hibbing, MN) May 08 Aug. 08
Work study (Law Enforcement)
Made workbooks and copies for the instructors
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Corrected exams and other papers/ assignments
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Set up for crime scenes scenarios, squad runs
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throughout MN
Acted as a criminal for felony stops
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Organized classrooms, supply rooms and files
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Our Gang (P&H Mine Pro) (Hibbing, MN) Dec. 07 May 08
Patrolled job site at night
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Protected equipment, tools and supplies
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Famous Daves (Duluth, MN) Aug. 06 Jan.07
Hostess
Made reservations, greeted and sat guests
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Cleared and cleaned tables and restaurant
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floor
Island Lake Inn (Duluth, MN) May 03 Oct. 06
Prep Cook, Cook, Waitress
Prepared/ cooked food
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Waited/served food to guests
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Cleaned and organized
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EDUCATION
Katelyn A. Ugrich Resume - 2
Hibbing Community College (Hibbing, MN) Aug. 07 Dec. 09
Office Administrative Assistant (A.A.S. degree)
• Classes: Excel, Access, Word Processing, Power Point, Keyboarding 1 & 2 (55 wpm)
Spreadsheets, Records and Information Management, Business English, Windows,
Computer Literacy, Elements of Accounting, Introduction to Business, Composition,
Presentation Graphics, Database, Business Communications, Integrated Office
Administration, Advanced Word Processing, Advanced Spreadsheets, Principles of
Supervision, Team Building, and Principles of Marketing
Law Enforcement
Classes: Composition, Criminal Justice,
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Traffic Law, MN Statutes, Procedural Law, Ethics, Police and Community, Report
Writing, Juvenile Justice, Physical Education, Psychology, Spontaneous Knife
Defense, Human Biology, and Firearms
Community Service Class Officer
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Drill Team Member
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Proctor High School (Proctor, MN) Sept. 04 – June 07
Generals along with 2 yrs. Spanish, Pre Calculus,
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Economics and Society, Introduction to Sociology, College Art
VOLUNTEER WORK
National Night Out (Virginia, MN) Aug. 09 & 10
Planned event with local Police Department
Entertain children with games and prizes
Help with events, raffles and other things
Grandmas Marathon (Duluth, MN) June 08
Overnight Security of facilities and equipment
Door security for night events
Katelyn A. Ugrich Resume - 2
Lincoln Elementary School (Hibbing, MN) April May 08
Helped watch the children at lunch and recess
Assisted any needed help on the playground to keep everyone in a safe environment
Hibbing Food Shelf (Hibbing, MN) Sept. Oct. 07
Prepared food bags for individual families
Unloaded and sorted and organized donations
Security at local events (Hibbing, MN) Jan. May 08
Security for high school sporting events including hockey and basketball games
Security at local events held at the Memorial Building
WPSA Duluth Sno Cross (Proctor, MN) Nov. 05, 06, 07
Caution Flagger
Helped remove snowmobiles off track and help with injuries/crashes
Help set up for event
REFERENCES
Laura Brekke – 218-***-**** – Friend
Amber Ugrich – 602-***-**** – Friend
Rose Lorenz – 218-***-**** – Family Friend
Linda Raschovich – 218-***-**** – Former Instructor
Adrienne Hedlund – 218-***-**** – Former Manager
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