Manager Customer Service

Ben Lukehart

*** ****** ***** **., *******, GA **183

770-***-****; ***********@*****.***

PROFILE Professional sales & business development specialist;

excellent communications, negotiation and relationship-building

skills; service-oriented with ability to establish and maintain

lasting customer relationships based on trust and accountability

SUMMARY OF ACCOMPLISHMENTS

. Created own wholesale automotive business by cold-calling, developing

networks of auto dealers

. Expanded customer base for Carrier Rental Systems in multi-state

territory

. Opened 60% of potential RBX customers in first 120 days

PROFESSIONAL EXPERIENCE

Merchandise Liquidator - Waleska, GA Sept., 2010 - present

Independent Contractor

. Buying and re-selling products, equipment, vehicles and firearms

RBX (Re-manufactured Bumper Exchange) - Alpharetta, GA Sept., 2009 -

Sept., 2010

Consultant/Territory Manager

Contract assignment with start-up company producing remanufactured

automobile bumper covers

. Contract engagement advising owner on business structure,

positioning, pricing

. Managed company's flagship territory developing the concept, making

sales calls

Carrier Rental Systems - Kennesaw, GA April - December,

2008

Technical Sales Consultant

Temporary commercial Heating/HVAC systems for construction, healthcare

and government use

. Cold call to identify prospective customers

. Open and sustain relationships with HVAC contractors and facilities

managers

. Prepare proposals and sell bids for rental equipment

Cherokee Motor Company - Waleska, GA July, 2004 - April, 2008

Owner/Operator - Automobile Wholesale Business

Business-owner solely responsible for the success of the business

. Established relationships with New Car dealers to buy and sell

used cars

. Inspect and evaluate vehicles for purchase and re-sale

. Maintain close relationships and outstanding customer service at

all times

Pulte Homes - Duluth, GA July, 2003 - May, 2004

Community Manager

Maintain relationships with new home purchasers to help them through the

process of building and taking possession of their home. Duties

included:

. Quality-check homes frequently with homeowners before turnover

. Understand homeowner concerns, and make sure they are happy with

the outcomes

. Manage their expectations regarding what is reasonable, and

convince them to accept an alternate course of action in many cases

. Maintain a good relationship with homeowners after turnover,

through the warranty period

. Promoted from Asst. Community Manager after only 90 days

EDUCATION

B.S. in Business, Reinhardt University - Waleska, GA

. Concentration in Entrepreneurship

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