Administrative Assistant Executive

Joanne Lovett

*********@***.*** 303-***-****

SUMMARY

Flexible, productive and conscientious senior administrator, with

diversified background and proven ability to support executive managers in

fast-paced environments, focus on demanding deadlines, details and

accuracy. Highly analytical, conceptual, and logical thinker, recognized

for innovative ideas and continuous process improvement. Demonstrated

ability to effectively manage projects, (particularly adept at planning,

documenting, and implementing programs). A natural learner, readily adapts

to new software and products, able to rapidly integrate to new programs and

processes.

PROFESSIONAL EXPERIENCE

FRESENIUS mEDICAL cARE, Greenwood Village, CO 10/2009 - Current

Support VP of Education by scheduling meetings, automating monthly reports

for metrics, and project management of various projects including creating

and maintaining SharePoint site.

o Created macro and formula driven database in Excel that was fed by twelve

regional directors of education and 160 educational coordinators.

o Strengthened North Division Education communications by increasing ease

of access to day-to-day topics, including collecting metrics, compiling

and linking to the right tools and resources, and enhanced employee

training on a virtual medium, SharePoint.

o Enhanced data gathering by building adhoc surveys and reports, while

serving as subject matter expert on SurveyMonkey.

o Extensive national travel arrangements and meeting planning in the

northeastern United States.

o Excel at problem solving, identifying opportunities for process

improvement, and making practical sense of ideas.

Various Temporary Agencies, Denver, CO 8/2008 - 12/2009

Due to a corporate buy-out and downsizing, my previous position was

eliminated in December of 2007. Over the past several months I worked with

Lakeshore Staffing, Office Team, Apple One and Talent Tree temporary

agencies to remain engaged in the workplace and sustain an independent life

style. My overall goals while supporting clients is to respond in a timely

manner to the requests and needs of supervisors, clients and fellow

associates and serve as a positive, conscientious, and highly skilled

client representative that communicates in a positive manner and

contributes to a cohesive and pleasant work environment. During this

interim period, assignments ranged from 2 days to 27 weeks in the legal,

mining, medical, and oil and gas fields. Received monetary bonus from

client for "hard work and dedication" performed while working on automating

the budget process in Excel.

FIRST DATA CORPORATION, Denver, CO 1999 - 2007

Executive Assistant and Technical Coordinator for HR (2006 - 2007)

As Intranet content owner, maintained up to 70 content pages, on intranet

with over 30,000 internal users. Created new content, new sites, revise

expiration dates, and validate operability of links. Implemented

management training program for management team of 2,000+ employees,

enterprise-wide.

o Enhanced management development program by developing and maintaining 12

pages directly supporting management training course and by collaborating

to create surrounding process, including managing expenses.

o Streamlined delivery process by coordinating duplication and distribution

of materials to over 26 cities, nationally and internationally.

o Strengthened global communications by increasing ease of access on

specific topics to selected audiences, including change management and

employee training.

o Enhanced data gathering by building adhoc surveys and reports, while

serving as subject matter expert on Zoomerang.

Executive Assistant to SVP of HR (2004 - 2006 )

Supported management team by expanding our network of communication to our

employee database and HR community.

o Created, developed, and prepared correspondence, reports and

presentations. Project work included tracking, researching and compiling

data to generate reports and presentations. Folded in metrics in project

work with the intent to easily extract for reporting purposes.

o Organized and coordinated meetings and travel arrangements (nationally

and internationally), maintained appointment calendar in Outlook,

processed expense reports, arranged conference calls and meeting rooms.

o Project work included creating an Administrative Procedure Checklist to

streamline onboarding of new employees. Received 'spot bonus' for

creation and implementation of new process. Developed intranet pages for

all employees.

o Created logo and format for new departmental newsletter. Gathered

content and distributed to Human Resources and management community

monthly.

o Enhanced and maintained business continuity plan for department.

Executive Assistant to EVP of IT (2001 - 2004)

Supported EVP by scheduling meetings and performed related logistics.

Handled all travel related arrangements. Successful liaison between EVP,

employees throughout organization, potential vendors, and visitors.

o Responsible to protect the confidentiality of sensitive information.

o Maintained executive's time and calendar.

o Improved time management of executive team by developing system to track

unsolicited vendor requests.

o Created and maintained unique database to standardize info sharing

amongst executive suite support staff.

o Prevented loss by questioning logic of unsolicited incoming

communications and quickly made decisions to escalate. Recognized as a

star performer by top security executive.

o Published article in FDC publication in February 2002.

WESTERN UNION NORTH AMERICA (DIVISION OF FIRST DATA)

Executive Assistant to SVP of eCommerce (2000 - 2001)

Researched and compiled pertinent competitor information for the executive

committee. Saved valuable management resources by processing paperwork for

employees and investigating and resolving payroll issues. Special projects

included the .comemployeegiveaway program and 2001 annual holiday party for

300+ employees.

o Maintained calendar in Lotus Notes.

o Created opportunities to promote an atmosphere of caring and teamwork.

o Created "Admins Out - Survival Guide" for technical staff.

o Named Winner of the 2000 'Leader of the Pack Champion' and 'Guardian'

awards.

Executive Assistant to SVP of Marketing (1999 - 2000)

Supported VP in all areas including calendar issues, personnel issues,

maintained database of events, and employee vacation schedules.

WILLIAMS CONFERENCING 1997 - 1998

Administrative Assistant to the Chief Information Officer

Performed all administrative tasks required to support the CIO. Assisted

suite of programmers and hardware/software technicians in navigating

through corporate policies and requirements. Appointed chairman position

to newly-formed social events committee to organize and facilitate various

company events. Managed team of 12, hosted meetings, documented minutes,

tasked to create guidelines for future committees, and acted as primary

liaison to the management team.

FRITO-LAY, INC. 1994 - 1997

Administrative Assistant/Merchandising Coordinator, Finance

Generated daily report of sales and attended yearly convention to implement

merchandising requirements at local office. Maintained LAN at local office

(performed system back-up, training, file conversions, and on-site problem

resolution).

o Negotiated $7,000 in equipment inventory credits to field office.

o Completed 60-page presentation in one-day. Presentation contained

graphics, charts, and textual material. Presentation was error-free,

100% accurate in content and format.

EDUCATION

Project Management Certificate Program, Colorado State University, February

2008.

BA Candidate, Communication and IT, University of Denver Women's College.

TECHNICAL PROFICIENCIES

MS Office Suite, Outlook/Lotus Notes and desktop publishing software.

Typing speed: 70 to 110 wpm. Gregg Shorthand.

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