Sales Engineer

DORINDA WALTON

**** ******* *****

South Plainfield, NJ 07080

http://www.linkedin.com/in/dorindawalton

H: 732-***-**** *********@***.***

C: 732-***-****

SUMMARY

Extensive experience in sales operations, industrial engineering and

project management. Recognized for success in implementing technologies

to establish productive operating environments in both Sales & Marketing

and Operations. Proven strengths in delivering cost-effective business

results through creative problem-solving and team building. Extensive

knowledge in analyzing and redesigning business processes to strategically

focus critical business functions. Specific expertise in managing

strategic business initiatives to enhance productivity and reduce costs.

PROFESSIONAL EXPERIENCE

Electro Kinetics & OECO Divisions of Pacific Scientific at DanaherElectro

Kinetics & OECO Divisions of Pacific Scientific at DanaherPACIFIC

SCIENTIFIC OECO AT Meggitt PLC, Milwaukie, OR

2010 - Present

Sales Operations Manager

Manage and develop the inside sales team who are responsible for

interfacing with Development, Production, Spares and Repair customers;

participate in large scale proposals. Ensure customer proposal contract

review in order to resolve any delays/issues preventing sign off with the

customer. Accountable for bookings and sales realization across all

business lines; including forecasting accuracy.

. Sustain and grow sales revenue of $100M

. Review business practices and drive process improvements across Sales and

Marketing team

. Plan and oversee staffing, training and performance evaluations of inside

sales/sales support team

. Produce sales tools to assist in analyzing forecast, sales, and backlog

data

. Problem resolution of escalated calls, inventory shortages, quality

issues and delayed deliveries

. Ensure the daily management of all contracts/PO deliveries.

. Ensure timely quotation in all in-production products and services.

. Drive overall performance and customer satisfaction ratings for all

accounts.

. Manage and support customer presentations, contract resolution and

transition of new programs to customer support.

. Develop and implement pricing and inventory strategies; organize catalog

management.

. Work with management in resolving important contract matters that might

have an impact on sales, future sales or margins.

. Develop metrics to track on time response to RFQ, PO, dollars shipped,

customer metrics, on time delivery and accuracy in invoicing.

THALES AVIONICS, INC., Edison, NJ

2005-2009

Sales Operations Manager - Services and Distribution (2008-2009)

Ensured maximum conversion of order intake to sales; $128M order intake and

$131M in sales. Developed recovery plans with defined deliverables with

the Commercial and Supply Chain team (Repair and Distribution) to meet

sales objectives. Implemented systems and processes to ensure continuous

improvement in sales aligned with customer satisfaction.

. Established and standardized a biweekly Sales Operations execution

meeting that expanded into a monthly Forecasting (part requirements)

validation meeting.

. Implemented/maintained the in backlog, in-plan and program commitment

reports - the strategy to drive performance to meet bookings and sales

numbers on a quarterly basis, to help close a gap of $30M in 2 months to

make the EOY (End of Year) sales numbers.

. Developed roadmaps, metrics and measurements to track progress relative

to operational efficiencies and sales productivity.

. Developed and lead the Deal Implementation and Contract Implementation

Review process to improve the Contract execution process for both

internal and external customers.

. Managed and supported the deployment of Customer Relationship Management

(CRM) functionality for the Sales team.

. Implemented opportunity tracking tool for management of leads via Outlook

until integrated into CRM (phased approach).

DORINDA WALTON

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Process Analyst/Business Strategic Project Manager - Services and

Distribution (2005-2008)

Managed and supported all process and system integrations. Lead management

in developing content, recommended enhancements and identified new business

requirements to leverage existing tools or future tools. Lead management

in and Process Owners in the deployment and training of new tools and

processes. Ensured end to end performance in Operations and Services and

service the customer needs while fulfilling business goals and objectives.

Acted as a liaison between France and US in order to rollout key

initiatives the impacted repair and distribution of spares parts activity

-supported collaborative business activities international or within the

US. Team Leader in 5S lean Initiative in the workplace.

. Interacted with Management and Process owners to identify Key Performance

Indicators (KPI) and developed and enhanced reporting tools/reports; on-

time delivery performance and Turnaround Time (TAT).

. Supported all end to end processes and applications, to include CRM,

Product Data Management (PDM), and Advance Planning Solutions, Electronic

Data Interchange (EDI) requirements, peer to peer applications and point

of work solutions on the shop floor. Move top ten Piece Part (PPT)

customers to EDI to improve customer response time.

. Managed the integration of Thales Computers (TCT) business line,

Distribution and Subcontracting of Repairs from North Carolina to New

Jersey facility.

. Managed the integration of In-Flight Entertainment (IFE) business line,

Repair and Distribution of new and legacy equipment from California to

New Jersey facility (support cameras only) and from California to

Washington facility (new and legacy).

. Managed and implemented process for Central Supply Chain (CSC) in

California to support Distribution of IFE parts to all regions (Europe,

Asia, and US) making US the center of excellence for IFE.

. Managed and implemented process for electronic invoicing via

[International Air Transport Association (IATA) and Streamserve]

uncovering gaps that increased accounts receivables by $1.1M.

QUEST DIAGNOSTICS INCORPORATED, Lyndhurst, NJ

2001-2005

Process Engineer - Services

Work with National Project Managers on process improvement projects; to

include support of Lean and Six Sigma business initiatives.

. Developed (Process Flow Maps, Access/Excel Databases and Project Plans)

to support system conversions to Quest Lab System (QLS) and Quest

Microbiology Paperless System (QMPS) - mapped out technical and non-

technical processes based on the Voice of the Customer (VOC).

. Performed work measurement studies through vendor site visits to

determine Full time employee (FTE) (hands on time) savings and instrument

throughput time in order to automate manual processes. Presented

recommendations to senior management and Best Practice Teams (BPTs) on

one platform that resulted in 50% staff reduction.

. Team member in Lean Six Sigma Project in Front End Lab - Played intricate

role in Kaizen events around Specimen Processing (Front end process in

lab) area to reduce/eliminate bottlenecks, eliminate non-value added

activities using integration and elimination strategy, reduces process

cycle times that negatively impacted continuous flow by implementing lean

concepts (5S theory, use of kanbans, visual signs) - to show a 19%

reduction.

. Developed model on a system's approach to create a continuous flow

operation in the lab, reducing overall turnaround time "order to cash"

while incorporating growth to show an increase in revenue for the next 3

years.

. Improved Patient Service Center (PSC) productivity; reduced patient wait

time by 20%; determined FTE requirements by performing time/workflow

studies to streamline processes and build staffing model.

. Team member in Green and Black Belt Six Sigma projects to help facilitate

process improvement.

FERRO CORPORATION, South Plainfield, NJ

2000-2001

(Formerly Degussa Corporation, DMC2 )

Senior Industrial Engineer - Manufacturing

Traditional Industrial Engineer (IE) duties; time studies and statistical

analysis. Performed capacity studies, providing executive summaries and

recommendations to senior management on capital projects.

. Created process measurables for implementation of Systems Applications

and Products (SAP) Enterprise Planning, including labor standards for

batch processes, Bill of Materials (BOM), Routings and cycle times.

. Provided visibility on key quality and operational measurements in order

to drive process improvement and cost savings. Identifying key product

lines with capacity issues and bottlenecks.

. Developed quarterly reports on productivity resulting in process

improvements and more effective use of labor.

. Evaluated key ergonomics of processes and worked with area management to

implement improved work methods.

DORINDA WALTON

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SETON LEATHER COMPANY, Newark, NJ 1999-

2000

Industrial Engineer - Manufacturing

Performed all traditional IE and quality functions in the improvement of

systems, production processes and maintenance analysis functions.

EMERY WORLDWIDE AIRLINES, Kearny, NJ 1997-

1999

Acting QA Manager - Transportations/Distribution (1998-1999)

Quality Engineer- Transportation/Distribution (1997-1998)

Performed industrial/quality engineering functions; statistical analysis,

time study analysis, quality audits, developed quality improvement program

and documentation required for ISO 9002 registration.

PALL BIOMEDICAL, East Hills, NY

1996-1997

Industrial Engineer - Manufacturing

Conducted standard industrial engineering work such as engineering change

notices, time and motion time studies, and maintenance for bill of

materials, routings and device master records. Developed and optimized

manufacturing process flow through use of line balancing techniques. Cross

functional team leader in introducing new products, product transfers or

changes to existing products. Developed documentation and procedures to

support ISO 9001 in production.

PROFESSIONAL EXPERIENCE

THE FIRST OCCUPATIONAL CENTER OF NJ, Industrial Engineer (1994-1996)

EDUCATION

MS in Engineering Management, New Jersey Institute of Technology (NJIT),

Newark, NJ (in progress)

BS, Industrial Engineering, New Jersey Institute of Technology (NJIT),

Newark, NJ

COMPUTER SKILLS

SAP, Salesforce, Oracle Siebel, Aeroxchange, SPEC 2000, IATA, Streamserve,

MAPICS, MS Word, Project, Access, PowerPoint, Excel, Visio Professional,

Outlook, Crystal/Windows NT, QLS

SKILLS

Knowledge of contracts, regulations and procedures, Knowledge of FAR, DFAR

and ITAR

PROFESSIONAL DEVELOPMENT

Lean Training, Good Manufacturing Practices, QS and ISO 9000, Project

Management,

Senior Member of Institute of Industrial Engineers

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