Customer Service Quality Assurance

Jane A. Peschong

**** *. **** ***** **. #** Oak Creek, WI 53154 414-***-**** **********@*****.***

OBJECTIVE: Driven to pursue a career in a challenging and rewarding field. Desire to work in a

positive environment; with the determination and enthusiasm to learn new skills needed within the

helping profession.

EDUCATION:

Ottawa University

Bachelor of Arts in Graduated January, 2011

Human Services

Related Skills

Easily establishes rapport with the elderly, developmentally, and physically handicapped

individuals.

Quickly creates a warm and trusting relationship with the elderly, developmentally and

physically handicapped individuals.

Waukesha County Technical College

Associate Degree of Applied Science in Graduated June, 2002

Printing and Publishing

PROFESSIONAL EXPERIENCE:

January 2011 to August 2011

New Health Services, Milwaukee, WI

Client Account Representative

Serves as primary responder to client calls, researching caller needs and facilitating appropriate

resolutions to the needs and concerns of the client. Conduct client intake visits in order to have needed

documents explained, filled out, and signed so that services can begin. Provide and gather information

in regards to skill level and personality fit to provide the best match for each client in the available pool

of employees. Reviewed and formatted policies in order for NHS to become Medicaid certified.

Created forms and policies adhering to guidelines set forth by Medicaid in order to become certified.

Key Accomplishments:

Facilitated direct care competency courses for preferred workers without CNA, CBRF, or

PCW certification.

Conducted client visits in a diverse community in a variety of in-home settings.

October 2009 to January 2011

Dungarvin, Wauwatosa, WI

Community Support Provider

Direct services were provided to each client according to their Individual Support Plan (ISP). Clients

were assisted on outings in the community and in meeting their individual goals according to their ISP.

Maintained a clean, safe living environment; while also administering medications and maintaining the

client’s hygiene. Communicated and understood the needs of non-verbal clients.

March 2009 to November 2009

Visiting Angels, Pewaukee, WI

In-Home Caregiver

Duties included perineal care; dressing assistance, transfer assistance with a hoyer, incontinence care,

laundry, meal preparation, meal clean-up, and household cleaning. Companionship and socialization

were also provided to the client in order to achieve a positive environment.

October 2008 to March 2009

Community Living Arrangements, Greendale, WI

Resident Caretaker

Duties included administration of medication, meal preparation, meal clean-up, and household cleaning.

Supervision and assistance when needed during outings and/or activities were also performed. A

positive environment was achieved in order to encourage the client’s independence to the best of their

ability.

October 2007 to May 2008

PetsMart, Greenfield, WI

Store Associate

Duties include understanding the layout of the store to best direct and answer customer questions,

answering phones, while also ringing up customers, and paging for any backup. Working as a team to

help customers with any questions and selling available services.

November 2002 to September 2007

WS Packaging, Oak Creek, WI

Customer Service Assistant

Prioritized workload and provided prompt response to customer inquiries. Entered customer orders and

data into the Customer Service System. Assumed receptionist duties as required. Also included light

clerical duties.

Bindery Worker

Duties included cutting, folding, scrapping material, feeding, fixing any problems that occur with

machine, and preparing goods to be shipped to customers. Daily tasks involve gathering materials and

preparing the job for the shift.

COMPUTER SKILLS:

Knowledgeable in; Microsoft Word, PowerPoint, and Excel. Typing speed is 40 words per minute.

REFERENCES:

Jean Vogel Quality Assurance at New Health Services 414-***-****

Luis Pichardo Client Account Representative at New Health Services 414-***-****

Ronnie Rowe Receptionist at New Health Services 414-***-****

Diane Pope RN Case Manager at ICare 414-***-****

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