Manager Sales
Resume:
Anwar Boldon
San Jose, ca *****
***********@*****.***
Business Analyst
. MS Office
. Interpersonal Skills
. Problem Solving/Analytical Skills
. Excellent Written and Oral Communication Skills
Professional Experience:
GRM Information Management Services Fremont, CA
Account Manager/Business Analyst 2009 - 2011
. Increased revenue from contract renewals, increased customer
satisfaction and referrals by reengineering requirements gathering,
improving functional design through testing, training, and reporting
for application improvement through gap analysis.
. Analyzed efficiency and facilitated process review meetings to
incorporate trainings via web ex significantly reducing travel time
and increasing business efficiency.
. Implemented and supported salesforce automation to assist team in
closing sales and help management quickly find out status of all sales
opportunities.
. Helped technical development team understand needed functionality
through visual representations and process designs.
. Managed delegation, escalation, and confirmation of issue resolution
with salesforce.com resulting in a much more favorable reception of
second release.
. Before communicating deliverables to users executed system,
performance and user acceptance testing in order ensure changes are
error free and met the approval of the users according to
requirements.
. Added power point graphical and word text supplemental materials to
hold interest and increase memory retention on user trainings.
. Communicated with business stakeholders on all matters regarding user
complaints with system. Work with managers, teammates, and end users
to elicit requirements and improve user operability. Shared
requirements to development team for implementation on version
upgrade. Confirmed with users to ensure dates and deliverables are
set, agreed, and understood.
. Met weekly with operations manager to ensure smooth and effective
operation of business systems. Through meetings identified data
mapping errors. Provided technical consultations to ensure proper data
migration and written correspondence confirming successful delivery of
data.
. Worked with most disgruntled users as requested by immediate
supervisor. Listened to requests, and gathered necessary requirements.
Relayed requirements to development team for change management
implementation on version upgrade. Won customers over by presenting
deliverables as requested.
ASICSoft, Inc. San Jose, CA
Account Manager/Business Analyst 2007 - 2009
. Partner engagement with design managers in Audio DSP, ASIC, FPGA,
Board, and IC Design, and software resulting in closed business
. Successfully gathered technical requirements and communicated them to
design team resulting in repeat business and top sales production
status during several months
. Once engaged, responsible for day to day communication with partners
for the duration of the project improving customer satisfaction
. Successfully led facilitation groups with business team members to
communicate the technical requirements for new projects
. Estimated and calculated time and materials for project requests
. Used integrity and business skills to professionally negotiate rate
with clients resulting in honest, ethical and profitable gross margins
for the company
. Developed new external relationships in various technical areas to
penetrate new markets which resulted in increased business
opportunities
Consultant San Jose, CA
Mortgage Loan Officer/Business Analyst 2002 - 2007
. Strong financial analysis of all potential credit applications
. Created and put into place action plan for the entire business system
. Interacted with other business partners as needed to ensure proper and
efficient implementation of business system by means of diplomatic,
effective communication, and meetings
. Assisted partners as needed and execute tasks vital to the completion
of performance objectives
. Analyzed and improved pricing and processes creating opportunities for
increased revenue through referrals, repeat business, and increased
customer satisfaction
. High volume client transactions a direct result of partner engagement,
communication, and relationship building
. Performed day to day communication with partners/external users
throughout the duration of the transaction
20th Century Fox Los Angeles,
CA
Vault Librarian 1998 -
2002
. Successful partner engagement and engineering support duties for
various internal Fox departments and engineers resulting in positive
reviews and four year tenure
. Utilized extensive in depth knowledge of audio technology to
communicate and build relationships with clients and staff with the
technical specifications of our professional media stock and advised
which application would fit their needs
. Organized and maintained media database by following the company's
systematized form of entering new media into the computerized database
which allowed items to be found in a timely fashion
. Interacted with internal and external partners to assist in the
application of professional audio/video media products by providing
technical support
Education:
B.A. Business Administration
Concordia University
Business Analyst Certificate
Ultimate in Success, IIBA, PMI approved
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