Customer Service Sales
Resume:
KAREN L. KITTLE
Omaha, Nebraska 68127
***********@*******.***
SUMMARY OF QUALIFICATIONS
Results-oriented Professional with experience in sales and retail management
Well-versed in project management, event planning, inventory control and planning
Excellent communication, customer service and problem solving skills
Team leadership with proven ability to build cohesive, productive teams
Well-organized and able to multitask in fast-paced, customer-focused environment
EDUCATION
Bellevue University, Bellevue, NE
MBA with Concentration in Supply Chain Management, Expected: Nov 2011
University of Nebraska at Kearney, Kearney, NE
BS in Business Administration with Emphasis in Management, May, 2002
WORK EXPERIENCE
Target
Sales Floor Team Lead, Exton, PA and Omaha, NE, Apr 2009 – present
Direct and manage several departments and teams
Communicate with customers and associates to provide great customer service
Research and update inventory to meet anticipated needs
Supervise and merchandise weekly product resets
Open and close the store
Led and participated in special projects, including
o Assisted in leading team during store remodel to add new produce department
o Implemented new procedures to ensure compliance with FDA and USDA laws
o Co-led two new teams in opening a new store
Entertainment Team Lead, Kearney, NE & Plymouth Meeting, PA, Apr 1995 – Feb 2003
Managed Entertainment Department operations and sales team
Conducted monthly inventory in Music and Movies Division
Interacted with guests and employees to resolve problems and provide great customer
service
Walgreens
Store Manager, Potomac, MD & Winchester, VA, Oct 2007 – Feb 2009
Executive Assistant Manager, Kearney, NE & Omaha, NE, Apr 2005 – Oct 2007
Assistant Manager, Kearney, NE, Apr 2003 – Apr 2005
Managed operations and processes for entire store
Hired, trained, and supervised a team of 25+ sales associates and 3+ assistant managers
Scheduled, delegated and evaluated performance of team members
Opened two new locations and assisted with openings of multiple other sites
Merchandised products to maximize gross profit
Audited price modifications in all departments
Maintained inventory for maximum efficiency
Created and maintained schedules for all store employees
Exceeded sales goal by 25% while maintaining 10% less inventory
Contact this candidate