Assistant Project
Resume:
Alessia
Di Pietro
via Odoardo Tabacchi *
****************@**********.**
Work Experience
Executive Secretary/Project Leader Assistant - Promoviaggi spa Milano
02/2011 - today
. Project Leader assistance in planning and developing the event:
program, agenda, budget, services according to client requirements.
. Help coordinate services for events, such as accommodation and
transportation for participants, facilities, catering, signage,
displays, special needs requirements, printing and event security.
. Inspect event facilities in order to ensure that they conform to
client requirements.
. Maintain records of event aspects, including financial details.
. Organize registration of event participants
Welcome Desk - Universit Commerciale "Luigi Bocconi" Milano
09/2008 - 09/2009
. Customer care and customer assistance
. Dealing with customer complaints, queries and requests for information
. Recording of all communications between the various parties and all
information taken into consideration.
. Prepare daily and monthly statistical reports as appropriate
Other Experience
WORLDHOTELS Sales Branch, Milano
07/2008 a 09/2008
Internship - Group Desk assistant
Universit "Dante Alighieri", Reggio Calabria
06/2006 - 09/2006
Internship - Assistant in B2 and C1 classes of Italian for foreigners
"Universit de Gafsa" UG, Gafsa - Tunisia
04/2005 - 05/2005
Arabic Language course
Education
Libera Universit di Lingue e Comunicazione - IULM
12/2007 - 12/2008
MTM IVed. - Master in Tourism Management
Master in Tourism Management
Universit degli Studi di Messina
01/2002 - 03/2007
BA course in Applied Languages
BA in Applied Languages
Additional Information
. Good knowledge of principles and processes for providing customer and
personal services.
. Experienced in administrative and clerical procedures and systems.
. Cambridge ESOL Fce, grade A; IELTS Academic, overall band score 7.0
. Proficient in Microsoft and Mac,Office and Internet
. Open to relocation
Contact this candidate