Wayne Antal ** Jewett Hill Road, Berkshire, NY ***36

abgvhh@r.postjobfree.com 607-***-****

http://www.linkedin.com/pub/wayne-antal/23/412/190

Technical Professional

I am a versatile technical professional with ten years of technical project, call center and technical sales

management experience. I am skilled in computer and data products that include miniaturized and

standard circuit board, box build and cable and harness assemblies as well as associated firmware and

software upgrades. Familiar with contract reviews and negotiations, I have successfully maintained strong

customer loyalties while maximizing company profits. Held Top Secret clearance while serving in the

United States Submarine fleet and achieved veteran status for time served during Operation Desert

Storm (1988 – 1996).

Experience

Axiohm / Transaction Printer Group, Ithaca, NY

Sales Support Engineer / Customer Relations Manager / Manufacturing Engineer

Acted as Manufacturing Engineer for the A793 and A794 thermal printers. Supported the company’s

manufacturing floor by coordinating the maintenance and upkeep of 200 production computers, hubs and

supporting networks. Conducted training for customers and resolved technical questions. Managed phone

support group of three individuals and supported six sales team members in a technical sales capacity.

Resolved test programming issues and identified firmware issues in Manufacturing Engineering capacity.

Created and modified assembly instructions and customized manuals for customer training activities.

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Implemented process flow methodology in manufacturing cells.

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Identified a product defect that saved the company twenty-five thousand dollars in ineffective

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equipment usage.

Created detailed training programs that were used at trade shows to gain customer loyalty.

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Harvard Custom Manufacturing, Owego, NY

Technical Project Manager

Created critical customer responses to mediate differences between customer expectations and company

goals. Managed by inclusion and gained higher levels of commitment than previously existed from

program management team. Developed closed loop mentality for new program hires that increased

credibility and efficiency of task completion. Coordinate several customer programs that account for

twenty-five percent of company's total revenue. Manage financials, production status, customer

communications and organic sales growth for existing customers.

•Consistently expand abilities to manage as observed by successfully increasing accounts serviced from

two to four.

•Created a response letter to a customer that diffused a volatile situation and resulted in an expedited

contract renewal.

•Good intuition in intense customer situations has consistently resulted in a quick gaining of customer

confidence.

•Reduced company's material exposure by focusing attention on customer’s obsolescence obligations.

Endicott Interconnect Technologies, Endicott, NY

Technical Project Manager

Develop cross-functional team to meet or exceed customer expectations by aggressively meeting difficult

production schedules and fulfilling contractual obligations. Managed government contracts with both

consigned, government furnished and procured equipment and services. Reached lucrative client

agreements using proficient negotiations based on strong customer allegiances.

• Employ honesty and ethically based decision making techniques.

• Created a Program Management customized template used to ensure new hires as well as new

programs are more proficiently managed.

• Received commendations from customer as well as government representatives for meritorious actions

that were deemed above and beyond what was expected by the contract requirements.

Education

Bachelors Degree Course Work 2011

Expected completion 12/2011

State University of New York: Empire State College

Advanced Excel and PowerPoint 2010

Continuing Education Credits

Progressive tools and techniques development for Microsoft Office Suite

Endicott Interconnect Leadership Training 2009

Continuing Education Credits

Multi-segmented course to develop internal management resources

Wilson Learning 2008

Certificate, Sales Communications

The Consultative Process: developed skills that focus on communicating an understanding of need in all

situations.

University of Phoenix 2005

A.A.S., Business Administration

GPA: 3.85

Tompkins Cortland Community College, Dryden, NY 2004

Electrical Engineering

Attended EE courses for two years until changing major to Business administration.

Dr. John Pierog 1996

Certificate, Problem Solving

Seminar that develops attendee’s ability to effectively and constructively solve problems.

Dr. John Pierog 1996

Certificate, Conflict Resolution

Seminar that develops the participant’s ability to effectively resolve conflicts.

United States Navy 1990

Certificate, Electronics

Attended both A and C schools for the FTB rating.

Pittston Area High School, Yatesville, PA 1988

H.S., College Preparatory

Skills

• Proficient in MS Project

• Proficient in Microsoft Office Suite

• Knowledgeable in Oracle, Infimacs ERP systems

• Knowledgeable in Program Management Institute (PMI) Standards

• Familiar with SAP

Contact this candidate