Customer Service Human Resources

T O M K U H N S J R . MBA, PHR

**** ******** **. **********, ** 44515 330-***-**** *******@*****.***

B U S I N E S S P RO F E S S I O N A L

Master’s degree in Business Administration with coursework/projects including: Business

consultation with two different local businesses and one multinational company, Operations

Management, Supply Chain Management, Financial Management, Managerial Accounting, Strategic

Marketing, and Global Business.

Bachelor’s degree in Human Resources with coursework including: Compensation Management,

Optimizing Human Performance, Labor Negotiations, Labor Law, and Selection Training &

Development.

Extensive background in HR affairs, including experience in employee recruitment as transition

team leader for acquisitions. Staff development, mediation, conflict resolution, benefits and

compensation, HR records management, HR policies development and legal compliance.

Demonstrated success in negotiating win win collaborations, developing teambuilding programs,

and writing personnel manuals, corporate policies, job descriptions and management reports.

Business Skills

Operations Management Supply Chain Management Quantitative Analysis

Managerial Accounting Business Process Integration Strategic Marketing

Human Resources Organizational Behavior ERP (SAP, ADP)

HRIS Databases Microsoft Office Suite Compliance Management

Professional Experience

AVI Foodsystems, inc Warren, OH

Contract food service company for hospitals, local schools, colleges, manufacturing plants.

Benefits Administrator, 2008 to Present Account Financial Statement Analysis, 2008

Recruited to open new company business in Cranberry Twp, guiding the startup and management of a

full spectrum of dining operations. Worked with senior management to develop a top notch team; recruit

employees; working within a budget; liaison between the field and HR. Manage COBRA programs and

fully insured invoices; administer benefits enrollment and programs; administer HR insurance bills; and

handle disability and insurance issues related to medical leaves.

Key Results:

Played a key role in ensuring the successful launch of new dining business in Cranberry Twp. As HR

transition team leader I was accountable for recruiting, new hire paperwork, new hire orientation, and

ensuring payroll stayed within budget.

Developed auditing process to ensure insurance database matched HRIS database. This resulted in a

reduction of data entry errors and claims exposure.

Developed workers compensation and leave administration process of ensuring claims aren’t duplicated

and are paid correctly.

Implementation team driver for HIRE Act and WOTC program for receiving tax credits on qualified new

$750,000.

hires, resulting in corporate

savings of over

Hallrich, inc. Austintown, OH

Managed Pizza Hut with 25 employees.

T O M K U H N S J R .

Phone: 330-***-**** Page 2

Pizza Hut Manager, 2004 to 2009 Pizza Hut Production Worker, 2004

Professional Experience (continued)

Promoted to fulfill a broad range of management functions, including recruiting and training employees,

food and labor cost control, overseeing disciplinary action and managing staff of drivers and production

workers. Ensuring customer satisfaction through accurate orders, speed of delivery, and quality food and

service.

Key Results:

Cross trained employees to allow and encourage shift covering between employees. This resulted in

shifts always being covered and literally zero overtime.

Developed employee rewards program and competitions to increase sales and overall speed of order

delivery whether it was picking up or delivery.

Devised creative and cost effective incentives and morale boosting programs (including special events

and a tiered awards structure) that increased employee satisfaction and productivity, and effectively

reducing turnover to near zero.

Saved company thousands of dollars every month by reducing labor at slow periods. Taught management

to recognize labor saving opportunities during periods of down time.

Wal Mart Austintown, OH

Retail, Days/Evening Shifts

Customer Service Specialist, 2002 2003

I worked in lawn/garden during the warm months and toys from Thanksgiving to the New Year. This was

a crazy fun experience when it came to working on Black Friday with all those deals! My first

responsibility was customer service. In addition, I worked cashiering, zoning, stocking, and again...

helping customers

TKJ Enterprises New Castle, PA

Sales and Marketing Company of Personal and Home Safety Equipment

Owner/Sales Manager, 2000 2001

TKJ Enterprises was a direct sales and marketing company of personal and home safety equipment. I had

an office with small retail space but mainly focused on hiring sales people to market through networking.

At any given time, I had around a dozen sales people actively making appointments and pushing product.

I was responsible for all functions of the operation; hiring, training, inventory, accounting, working with

supplier.

various Austintown, OH

Restaurant/Fast Food

Prep Cook, Sauté Cook, Grill Cook, Busboy, Dishwasher, Production Worker, 1997 2002

This is a summation of my restaurant/fast food experience. I had worked different summer and temporary jobs while in

high school and college. Specific experience includes The Sandwich Factory, Bob Evans, Perkins, and The Lodge

Restaurant.

Education

T O M K U H N S J R .

Phone: 330-***-**** Page 3

M.B.A. Major ~ Business Management

Youngstown State University – Youngstown, OH GPA: 3.72

B.S.B.A. Major ~ Human Resources Management

Youngstown State University – Youngstown, OH GPA: 3.22

Additional Licenses/Certifications

Professional in Human Resources (PHR)

ERP Certification – Specific training in SAP and ADP Enterprise Systems

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