High School Customer Service

G. Josh Houston

**** *. ***** **. **********, IN

Home: 317-***-****

Cell: 317-***-****

abgvgt@r.postjobfree.com

Qualifications Summary

. Experienced in meeting project deadlines no matter the size of the

project

. Possess a unique ability to focus on all tasks and work well with

others so that there is success as a team

. Proficient in process improvement, data analysis, and reporting

findings to senior leaders with recommendations on business decisions

and solutions

. Dedication to and proven record of achieving productivity and quality

goals

. Skilled in the management of multiple projects

. Proficient with Word, Excel, Access & PowerPoint

. Experienced with Federal software/systems

. Dedicated to work, flexible team member, and adaptive in new

situations

Relevant Work Experience

Defense Finance and Accounting Service (DFAS) March 2004 - Present,

Indianapolis, IN

Human Resources - Processing, March 2010 - Present

. Process official orders for customers into Access Database and record

keeping and for merging into Word documents to use in creating

official orders for customers

. Assisted with special projects from direct supervisor

. Directed finished documents to the proper Approving Officers for

signatures

. Partnered with the "Recruitment and Placement Team" within Human

Resources. Researched and investigated resumes for qualified

candidates for job placement

. Created Amendments for customers in Access Database

. Processed Rescinding Orders as some customers decided not to go forth

with their orders. In result, the funds were allocated back to the

budget to keep record

. Responsible for answering questions concerning rules/regulations from

customers who called

Civilian Pay - Technician, November 2007 - March 2010

. Coordinated with the Arbitration team for follow ups to consent orders

received from the Arbitrators regarding class action suits.

. Lead analyzing reports and taking appropriate action within

established timeframes.

. Developed and maintained various Excel spreadsheets in conjunction

with pay issues, showing how computation was derived for both offline

and online pay

Travel Pay -Auditor/Examiner, March 2004 - March 2007

. Processed monthly travel vouchers and provided customer service

specifically for Washington DC

. Coordinated with of a group of soldiers at the (AOC) Army Operations

Center to correctly process their expenses

. Communicated with a POC (point of contact) to provide in processing

expenses of soldiers finances

. Provided the ability to apply various accounting methods, forms and

techniques

. Verified the accuracy and completeness of accounting data

. Compute and process travel reimbursements for meals, lodging, and

similar entitlements

. Prepare discrepancy letters for travel payments that are incorrectly

submitted or missing supporting documentation

Thunderbird Products, Decatur, IN

Engineer - Computer Aided Design (CAD) Engineer October 2000 - March

2004

. Created solid model drawings for the next year's prototypes powerboat

product

. Provided information for the design of the interior of the boats with

cabinetry, upholstery, and canvases

. Managed employees from the factory line to ensure proper installation

. Responsible for precise measurements in design to make pieces fit with

the whole project

Fleetwood Motor Homes, Decatur, IN

Product Development - Computer Aided Design Draftsmen July 1998 -

September 2000

. Managed updates to current fiscal year drawings and future model

drawings

. Provided technical assistance with online applications and assisted

clients

. Analyzed spreadsheets to determine the costs and determined the result

of the overall product

. Supervised the vendors for product accuracy before shipping to the

plant for installation

Prestress Services, Decatur, IN

Computer Aided Design Draftsmen July 1997 - June 1998

. Prepared production drawings of precast concrete pieces for parking

structures

. Prepared bill of materials using Microsoft Word and Excel

. Budgeted projects and managed the pricings of materials

Education

Bellmont High School, Decatur, IN - Graduate (Diploma) Class of 1995

Purdue University, West Lafayette, IN 1995-1996

Technical Graphics-(Credit Hours earned 14)

Activities

High School Assistant Track and Field Coach - Cathedral High School

2006-2010

High School Assistant Track and Field Coach - Bellmont High School 1996-

2002

Ran and completed 10 marathons dating back to 2002

Contact this candidate