Customer Service Data Entry

ROSA MORALES JOHNSON

**** ****** ***

St. Leonard, Maryland 20685

410-***-**** / ********@*****.***

OBJECTIVE:

I would like to utilize my organizational and clerical skills in a company or agency which offers the opportunity for challenge as

well as personal and professional growth.

WORK EXPERIENCE:

Encore Marketing/ Lanham, MD 10/97 – 1/2010

Senior Editor Transaction Processor/Data Entry

Responsibilities –

• Data Entry operation for Credit Card Protection Agency (CCPA) using Data General Computer System.

• Data Entry operations utilizing AS-400, processing new applications, address change, law phone activity, registry for American Express credit

card protection

• Experienced in microfilming documents

• Identified and edited errors to new and existing accounts

• Quality Check transactions for accuracy

• Verified account numbers crossing to customers’ name/address

• Sorted mail for all the departments in the company

• Oversee the opening, filing and processing of the corporate rebates

• Other administrative duties as assigned

University Press of America / National Book Network, Lanham, MD 7/95 – 7/97

Data Entry / Customer Service Representative

Responsibilities –

• Responsible for timely processing of orders and notifying customers of shipment delays

• Determined additional handling as advised by the system and route to appropriate processing units

• Answered all customer inquiries and confirm receipt of orders

• Effectively prioritized and organized work load to meet customer delivery requirements

Seabury & Smith, Washington, D.C.

Data Entry Operator 9/91 – 7/95

Responsibilities –

• Proofread insurance applications prior to processing

• Provided customer service answers regarding the application process

• Processed insurance applications (data entry)

• Underwrite excess major medical applications to different carriers for processing

• Assisted other departments when needed

Skills Profile:

• Ability to perform general office procedures

• Ability to handle multiple tasks

• Organizational skills

• Flexible

• High energy

• Slightly bilingual (Spanish)

EDUCATION:

Prince George’s Community College, Largo, MD - Word Processing - (1 Semester) 1984

Crossland Senior High School, Camp Springs, MD - Graduated 1982

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