Customer Service Manager

**** *. ******* ***** . ********, FL *****

Phone 941-***-**** . Fax 941-***-**** . E-mail *******@*****.***

Susan R. Ducal

Professional experience

**** - ******* ***** ********** ********, LLC Sarasota, FL

Accounts Manager / Assistant Collections Manager

Currently, I manage all aspects of past due and current

mortgages throughout the United States. I facilitate refinance,

execute on-line deep skip tracing, and handle billing, customer

service and property foreclosure review. I manage heavy phone

activity and assist in the oversight of accounts of our current

collections team. I am responsible for setting up all new

investor accounts and the calculation and distribution of

monthly investor payments. I am proficient in all Microsoft

Office products, Quickbooks Pro, Payroll, A/R, A/P and our

Proprietary Servicing Platform.

1996 - 2003 Arcade Lithography, Inc Sarasota, FL

Administrative Assistant

Personal Assistant to the Owner; managed daily Project

Scheduling and Tracking, Telephone, Cost Managing, Billing,

Filing, Shipping, extensive Customer Service, light Accounting

and Payroll. Assisted sales team with delivery of Proofs,

Orders and Finished Product.

2000 - Present Black Tie Catering Affair Sarasota, FL

Owner / Operator

I started and have maintained this business, which has become a

sensation. I oversee the execution and completion of; Catering,

Menu Selection, Food Preparation & HR. I personally set up and

tear down events for company and private parties within the

local area.

2009- Present Visiting Nurse Association

CAN/HHA

Private Duty in home patient care. I assist clients with

doctor's appointments, meals, shopping, personal hygiene, light

housekeeping, and their everyday needs.

Professional memberships

I have been a registered Notary Public since 2001.

Objective

To further my success in a managerial position with a company

seeking proven abilities to aid in its growth. I look forward

to joining an organization that requires a person willing to

take on any challenge with the capability to produce beyond

their expectations, with a company that is strong and stable in

this uncertain economic climate.

Summary

Evidenced by the length of employment I have maintained over

the past 14 years, I pride myself on loyalty to my workplace,

both past and present. Stability is at the forefront of my work

ethic. I am seeking a company that has the same ethos and level

of professionalism that allows a person not only to do the job

at hand, but allows one to grow as both an individual and

within the framework of the company as well. I look forward to

hearing from you soon. Thank you for the taking the time to

read my resume.

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