Manager Human Resources

Joshua A. Barklage

*** ** ******** **** ***'s Summit MO 64081 - 843-***-**** (local)

OBJECTIVE

Obtain a challenging position, with advancement opportunities, in a company

that appreciates hard-working employees within the customer service based

industry.

WORK EXPERIENCE

2009 - 2011 Great Wolf Lodge, Kansas City, KS - Rooms Division Manager

*Responsible for 281-room family themed facility with water park.

*Supervise a staff consisting of 33 Housekeepers, 10 Public Area

Attendants, 15 Laundry Technicians and 7 Floor Supervisors.

*Spot checking of hotel rooms to ensure standards are maintained.

*Ensure correct staffing levels during peak and low occupancies

*Handle guest complaints and concerns and manage the facilities lost and

found department.

*Authorize all leave schedules, interview, hire, train and provide

disciplinary action for employees under my supervision.

*Ensure control of expenditure is kept within budget; Ensuring budgets set

are achievable

*Ensure uniforms, linen and toweling and all relevant operating equipment

is controlled and sufficient for hotel needs.

*Monitor staff trained to company specifications

*Attend weekly executive, safety and sales meetings

2008 - 2009 Quality Inn, Manhattan, KS - General Manager

*Responsible for 64-room facility.

*Supervise a staff consisting of 18 Housekeepers, 12 Front Desk Personnel

and Maintenance.

*Duties include all aspects of Human Resources including supervision,

hiring, discharging, and maximization of labor hours, training and payroll.

*Implementation and maintenance of brand standards as set forth by Choice

hotels.

*Analyze, develop, and implement cost cutting measures in all operational

areas.

*Maintenance and collection of accounts receivable and general ledger -

including over 61 direct bill corporate accounts.

*Visit potential corporate customers in regards to establishing corporate

accounts and long term relocation assistance for employees.

*Review and respond to all customer satisfaction reports to identify areas

of improvement and develop and implement procedures to guarantee delivery

of a quality product to the customer.

*Manage an ongoing renovation project in excess of 1.2 million.

2006 - 2008 SKI COUNTRY PROPERTY MANAGEMENT, Breckenridge, CO - Rooms

Division Manager

*Responsible for over 200 individual properties located in Summit County

*Implement and evaluate policies and procedures for the operation of the

department or business

*Prepare budgets and monitor revenues and expenses

*Meet guests needs related to overnight stay and meals

*Recruit and supervise staff consisting of housekeepers, inspectors,

laundry staff, maintenance and house persons. *Total amount of employees

supervised: 42

*Determine training requirements and construct work schedules

*Resolve customer complaints

*Responds to enquiries and solves problems

*Ensure the completion of administrative tasks

*Maintain facility, equipment and supplies

2006 to Current BARKLAGE WEST PROPERTY MANAGEMENT, Breckenridge, CO - Co-

Owner

*Provide services to homeowners and homeowner's association in 136-unit

condominium complex in Summit County

*Marketing of properties in print and online to bring in additional rentals

*Daily and ongoing maintenance of the property and surroundings

*Management of project work as decided upon by the homeowner's association

including managing contractors until satisfied completion of projects and

within budgetary guidelines.

*Contract development and management between owners, subcontractors and

advertising partners.

*Client relations and development of relationships with local businesses,

suppliers and guests.

*Retention of guests for future visits and owners within the program.

*High season average rental profits in excess of $9000 monthly.

2003 to 2006 AMERISUITES, Columbia, SC - Assistant General Manager

*Responsible for 128-room all-suite facility.

*On a daily basis, supervise a staff consisting of 15 Housekeepers, 9 Front

Desk Personnel and Maintenance.

*Duties include all aspects of Human Resources including supervision,

hiring, discharging, and maximization of labor hours, training and payroll.

*Implementation and maintenance of brand standards as set forth by Prime

Hospitality.

*Analyze, develop, and implement cost cutting measures in all operational

areas.

*Maintenance and collection of accounts receivable and general ledger -

including over 120 direct bill corporate accounts.

*Visit potential corporate customers in regards to establishing corporate

accounts and long term relocation assistance for employees.

*Review and respond to all customer satisfaction reports to identify areas

of improvement and develop and implement procedures to guarantee delivery

of a quality product to the customer.

*Responsible for maintaining customer satisfaction and resolving complaints

*Assumed General Manager responsibilities for the last 4 months of

employment prior to the property being sold to an independent company

outside of the Hyatt/Amerisuites family.

2002 to 2003: FAIRFIELD INN BY MARRIOTT, Charleston, SC - General Manager

*Responsible for 210-room mid-level Marriott facility.

*On a daily basis, supervise a staff consisting of 21 Housekeepers and 10

Front Desk Personnel.

*Duties include all aspects of Human Resources including supervision,

hiring, firing, maximization of labor hours, training and payroll.

*Implementation and maintenance of brand standards as set forth by Marriott

Corporation.

*Analyze, develop, and implement cost cutting measures in all operational

areas

*Review and respond to all customer satisfaction reports to identify areas

of improvement and develop and implement procedures to correct customer

satisfaction

*Responsible for maintaining customer satisfaction and resolving complaints

1998 to 2001: TOWN PLACE SUITES BY MARRIOTT, Columbia, SC - Operations

Manager

*On a daily basis, supervision of 7 Front Desk Personnel and 12

Housekeepers.

*Responsibilities include direct supervision of employees, scheduling,

evaluating, counseling, hiring, discharging, training and mentoring

*Responsible for maximizing labor hours and employee payroll

*Monthly inventories/balance and quality/cost control for hotel

*Prepare and administer budget for department for cost effective and

profitable operations

*Exceed all business plan objectives

*Maintain customer relations for major accounts

*Analyze, develop, and implement plans for productivity increases and cost

cutting measures in all operational areas

*Review and Respond to all customer satisfaction reports to identify areas

of improvement

*Develop and implement procedures to correct customer satisfaction

*Responsible for maintaining customer satisfaction and resolving complaints

Education:

Lee's Summit High School, General Diploma

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