Manager High School

Alex Wilcox

** ********** ***. - ******, ** *****

Home: 408-***-**** - E-mail: *********@*****.***

Work Experience

Flextronics Morgan Hill, CA (2/22/2010 - 8/12/2011)

IT Desktop Support

. Manage over 300 users in two separate locations Morgan Hill

and San Carlos.

. Created and updated current images for new and old

computers.

. Maintained local AD and windows servers.

. Cleaned up, organized, and recycled old inventory.

KLA-Tencor Milpitas, CA (10/26/2009 - 1/1/2010)

Information Systems Tech.

. Disconnect and reconnect of users computer from one

location to another.

. Managed network troubleshooting and patching.

. Troubleshoot user machines before and after moves.

West Valley College Saratoga, CA (4/13/2009 - 6/22/2009)

Information Systems Tech.

. Kept track of new and current assets.

. Used ghost to image all new and spare computers.

. Troubleshoot computers and printers on campus.

Flextronics Milpitas, CA (7/01/2008 - 2/17/2009)

IT Inventory Control

. Maintain inventory of all assets such as all laptops,

desktops, and computer related materials. Used a local

SharePoint application to log and store all of the inventory into

the database.

. Also maintained supplies for printers and other misc. parts

(IP phones, projectors

. Kept track of all of the IT recycling (computer, printers,

and misc. parts) for the San Jose location

. Internal IT everything from computers to printers.

. Handled all of the Shipping and Receiving for the IT

department both domestic and foreign. Used

DHL, FedEx, and

UPS to track packages and kept logs of tracking numbers.

. Created images for all of the computer models that we

received and that were currently in use.

De Anza OTI Dept. - CompTechs Cupertino, CA (7/25/2007- 6/30/2008)

Computer Refurbisher

. Kept records of incoming/outgoing computer donations

. Installed new Operation System for all incoming computers,

installed any missing components

(RAM, motherboard, modem, video Card, processor)

. Documented and troubleshoot any problems that arose.

GameStop Cupertino, CA (8/01/2005-6/05/2007)

Assistant manager

. Make sure schedule was correct, make sure the safe and

drawers were on, and took care of hiring and

firing of the employees.

. Had to take full responsibility for the store when the

manager was away.

. Went from starting lower level cashier to assistant manger

in under three months

Education

DeAnza Community College Cupertino, CA

Major:Computer Science

Prospect High School Saratoga, CA

High School Diploma - Graduated 2005

Computer Skills

Applications

? Microsoft Excel, Word, PowerPoint, Outlook

? BAAN, Agile, AD

? Internet Explorer, Mozilla Firefox, Opera

? Cisco VPN, Remote Desktop, VNC

? MasterCam, TruView, Solidworks, Photoshop

Operating System

? Windows 95, 98, 2000, XP, Vista, and 7

? Windows Server up to R2

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