Project Management

Karanam Sravan

Ph: 571-***-****

Email: *******.*******@*****.***

PROFESSIONAL SUMMARY:

Eight plus years of experience as a Sr. Business Analyst, with extensive

skills in Requirements gathering, Documentation, Customization, Maintenance

and Testing of various Enterprise Level Business Applications. Experience

includes 6 + years of work on Siebel business applications 8.x/7.x/6.x,

Siebel Tools 8.x/7.x/6.x, as a Business/Functional Analyst and System

Configurator.

PROFILE:

. Excellent Knowledge of Siebel eBusiness Platform and underlying

architecture

. Expertise includes industry knowledge for implementing Siebel Finance

& Siebel eCommunications verticals

. Excellent knowledge of the out-of-the-box capabilities of Siebel Call

Center, Siebel Marketing, Siebel PRM, Siebel Product Catalog, Siebel

Sales, Siebel Service & Order management

. Extensively involved in Demos, Presentations, Meetings and Interaction

with Management

. Strong skills in Requirement Study, Gap Analysis, Scope Definition,

JAD, Recommendations for Business Process Improvements, Development of

Procedures, Forms & Documentation, Effort Estimation, Project Tracking

and Change Control Management

. Extensive experience in documenting Functional specifications, Data

Mapping Documents, Testing requirement documents, Production support

documents, Use Cases, and Use Case & process flow Diagrams.

. Expertise in Problem solving and Bug Reporting using Bug Tracking

Tools.

. Expertise in writing, Maintaining and Executing Test plans, Test

procedures, Test Cases and generating software defect reports for the

developers

. Excellent interpersonal communication skills and a good team player

TECHINICAL SKILLS:

Operating Environments: Windows 2000/ NT 4.0, Windows 98/ XP, UNIX /

Linux, Solaris.

Siebel Skills: Siebel Marketing, Call Center, Product Catalog, PRM,

Sales, Finance, Siebel Real Time Decision Engine, EIM, EAI, Installation,

Workflow Manager, Assignment Manager, Actuate Reports, Siebel VB, Siebel

Field Service, Siebel ICM, and Siebel e-Scripting.

Siebel Packages: Siebel 6.x / 7.x / 8.x.

Programming Languages: JAVA, C++, C#, C

Databases: Oracle 10g/9i/8i, SQL Server 7.0/2000, IBM DB2, Access.

Front End Tools: Visual Basic 6.0/ .net, VC++, Developer 6i.

Reporting Tools: Crystal Reports, Actuate 5.0/4.5.

Internet Technologies: JavaScript, V.B Script, ASP/ .net, XHTML, XML.

Productivity Tools: MS Office, Visio, Rational Requisite Pro, MS Project

Testing Tools: Quality Center, Test Director, Rational Robot 7.0, Win

Runner 7.0, QTP 8.0

EDUCATION: Master's in Business Administration

Bachelor's in Business management.

PROFESSIONAL EXPERIENCE:

Capital One, Richmond VA Apr 2009 - July 2011

Sr.Siebel Business Analyst

Capital One is one of America's largest banks as measured by assets and

market capitalization and one of North America's leading diversified

financial services companies. The project focuses on automating the QA

process build around the contract management process, developing product

catalog and configuring dynamic product / pricing templates and offering

these products/pricing combinations to the vendors as a part of the Siebel

quotes.

Responsibilities:

. Worked on Siebel Campaigns, Prospects, Offers, Responses, Smartscripts

and Campaign Contacts, Lead management, Account management, Contact

Management, Inbound and Outbound calling, Creating and Promoting

prospects.

. Worked closely with the development and requirements team to gather

business requirements and test data

. Responsibilities included interacting with users, pushing adoption,

gather empirical data to establish adoption level, gathering

requirements, mapping to Vanilla Siebel, Performing gap analysis, and

feasibility study.

. Worked on various field service entities.

. Executed SQL queries in the preparation of data requirements

documents.

. Involved in writing Test plans, Creating Test scripts, Team Co-

ordination, Training and Technical Writing.

. Produced the visual models for the application using Rational Rose to

create use cases, state charts, sequence diagrams, deployment diagrams

and activity diagrams.

. Performed Functionality, Black Box, White Box, System, Integration,

Regression, User Acceptance, Performance, Volume and Stress Testing

. Wrote test plan, scripts and communication diagrams.

Technical Environment:: Siebel PRM, Siebel Marketing 7.7, Siebel Smart

Scripts, Test Director, Siebel Campaigns, Siebel List Management, UAN,

MVG, Workflow, Java Script, Oracle 9i, Rational Tools, Visio, Rational

Requisite Pro, MS Project, Smart Draw, QTP, Loadrunner .

Verizon, Tampa FL Feb 2007 - Apr

2009

Sr.Siebel Business Analyst

Verizon USA is a leading national provider of wireless voice, messaging,

and data services. As part of the overall CRM roadmap to improve customer

experience and revamp customer centric applications, I was part of the

customer marketing and retention project and was involved in the

requirements gathering, analysis, design, development & configuration of a

save offers rules engine integrated into the Siebel CRM Infrastructure.

Responsibilities:

. Interacting with the stakeholders to get a better understanding of

client business processes and gather business requirements.

. As a functional analyst participated and organized JAD sessions with

the Business, Architecture and Development teams.

. Involved in Product Configuration and created customized business

rules as per user requirements.

. Configured Siebel Real Time Decision Engine to meet requirements

defined by business.

. Responsibilities included interacting with users, gather empirical

data to establish adoption level, gathering requirements, defining

business rules, mapping requirements to Vanilla Siebel, Performing gap

analysis, and feasibility study.

. Developed detailed Functional specifications, Data Mapping Documents,

Test Cases, Use Cases, and Use Case & process flow Diagrams.

. Worked on various aspects of Siebel Application like visibility rules

based on positions and responsibilities, various Siebel constructs

like MVG applets, Pick lists, Applets, Views, various Navigation

methods.

. Created Data Process Model and Business Process flow models.

. Contributed to Design decisions in developing End-to-End design

principles.

Technical Environment:: Siebel Real Time Decision Engine (RTD), Siebel

Marketing 7.8, Siebel Call Center 7.7, Siebel Product Catalog, Oracle, MS

Office, MS Project, Visio.

PNC bank, Pittsburgh, PA Jul 2005 -

Feb 2007

Sr.Siebel Business Analyst

PNC bank is a leading Bank/Mortgage company in United States operating in

more than 15 states.

Responsibilities:

. Conducted user meetings, gathered requirements, documented

requirements, conducted JAR/JAD sessions, developed solution approach

for Siebel

. Involved in gathering requirements for creating various data elements,

various attributes, pre-defaults, drop downs, read only / editable

fields, auto generation, calculated fields, constraint pick lists,

multi value groups and data mapping for one time and batch loads

. Worked with Business users on designing screens, views and applets,

applet layout, navigational features and usability features

. Hosted weekly status meetings, demos and presentations for the

stakeholders and other team members

. Interacted with Development and Testing teams on compliance and

Analyzing the business requirements and application developments as

per the system and functional specifications

. Developed and maintained project schedule and periodically updated the

project team on the project status and the progress made at regular

intervals

. Worked with business user to define the product hierarchy in Siebel

product catalog and finalize the approach for setting up of product /

pricing templates

. Assisted the PMO with the development and extension of processes,

tools, techniques and policies to be used across company wide

portfolio and project management

. Managed approved projects through the lifecycle, including change

requests, issues management, risk management, status reporting

Technical Environment: Siebel Product Catalog, Siebel Sales Force

Automation, Siebel Marketing, Siebel ePricer, MS Office, MS Project,

Visio, Quality Center, EIM, QTP, Access

Fed Ex, Pittsburgh, PA Jan 2004 - Jul 2005

Siebel Business Analyst

The project included enhancements on the Siebel Customer and Partner

Relationship Management (CRM & PRM) application and other implementations

focused on supporting and enhancing Sales related activities.

Responsibilities:

. Involved in gathering and documenting the requirements that were

critical to the business process and using those requirements to

design application using a Use Case approach.

. Created Use Cases, Collaboration, Object Sequence, Object Interaction

and State Diagrams for new features, developed Vision Document, SRS

documents

. Worked on various aspects of Siebel Application like visibility rules

based on positions and responsibilities, various Siebel constructs

like MVG applets, Pick lists, Applets, Views, various Navigation

methods.

. Worked on defining interfaces and data mapping between Siebel and

various applications accessing Siebel downstream Schema to access

data.

. Configured and tested Siebel application per the business

requirements.

. Created Wire frames and Mock-ups based on the business process and

requirements.

. Involved with the Testing team to resolve, fixing and testing problems

found during the Systems integration test, SIT Regression, Functional

testing & UAT Phases.

Environment: Siebel Configurator, Siebel Contract Management, Siebel

Pricer, Siebel PRM, Siebel Marketing, Siebel Campaign Management, Siebel

Loyalty, Samson, Watson, iCAM, ESP OID, OAM, TAM, RSA, Streamline, Business

Objects, MS Office, MS Project, Visio.

GMAC Mortgage corporation, Plymouth, MI Jan 2003 - Jan 2004

Business Analyst

The scope of the project was to improve their existing Loan Origination &

Commercial Mortgage Servicing systems, & also streamline their information

flow and the reporting system. The information streamline application had

three major components including ETL, Data Warehousing & a Reporting

System, & also there were several business areas that were part of the

project. The end user interface was a web based OLAP reporting system to

provide business intelligence capability to the users.

Responsibilities:

. Created Mortgage Service Platform (MSP) diagram in MS Visio to

understand the big picture of the project.

. Manages disbursements of home and mortgage insurance payments three

weeks prior to due date.

. Designed the Dimensional Model of the Data Warehouse Confirmation of

source data layouts and needs

. Extracted the data from SQL Server, Oracle, Files, and Access

into Data warehouse.

. Worked with DOORS for requirements management and to create

Requirements Traceability Matrix

. Monitored and assisted in designing and development of Use Cases,

Activity Diagrams, Sequence Diagrams, OOAD using UML.

. Performed testing on a data warehouse platform, including data

integrity and data validation.

. Implemented SQL queries and generate reports to ensure database data

integrity and meets user requirements.

. Performed User Acceptance Testing (UAT)

. Full knowledge of phases of the Systems Development Life Cycle.

. Ability to work with all members of the project team, following the

project through the Systems Development Life Cycle and ensuring

business objectives are met (extensive project life cycle experience).

. Responsible for creating business flow diagrams (using MS-Visio).

. Extensive experience with User acceptance testing (UAT), System

testing, Integration testing and build verification testing.

Technical Environment: Rational Requisite Pro, Caliber RM, Doors, MS-Visio,

RUP, UML, Oracle, SQL, PL/SQL, TOAD, MS Office, MS-Project, Windows 2000,

Crystal Reports.

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