Denise M. Beauregard
***** ********/******* ******** *****/C: 313-418-
****/**********.******@*****.***
Results oriented energetic hands on client service and marketing
professional with a successful history of directing client service
campaigns and completing client service projects on deadline and within
budget, conserving client accounts, and developing new clients for numerous
firms. Developed year round client service schedules for individual and
corporate clients that provided generous access to support staff which
enhanced business relationships between clients and sales representatives.
Implemented procedures that created effective client care management by
solving problems and identifying solutions to obstacles that slow or
jeopardize finalizing sales or the long term client-business relationships.
Major strengths include the ability to effectively deal with people and
resolve problems quickly and effectively in order to manage the business-
client relationship successfully. Very attentive to detail and results
oriented with strong leadership and management abilities complimenting
strong research and organizational skills. Well versed in HIPPA, COBRA,
ERISA, FMLA and tax qualified voluntary Retirement Savings Plans and Life
Insurance.
Professional Experience & Accomplishments
Woodward Benefits, Sterling Heights MI 2005-2010
Client Service Director
. Implemented a system for all employee group accounts that enabled
staff to quickly resolve the problems of enrolled employees for access
to service, claims and billing payment problems within three days of
the complaint being received.
. Worked successfully to obtain better pricing on all lines of insurance
coverage for both group and individual clients for business clients in
addition to the group life, health, and disability lines placed.
Negotiated exclusive referral arrangements for clients needing Trust
documents and other testamentary documentation and service.
. Identified better retirement saving vehicles for small and moderate
group clients which cut plan costs by a minimum of 50% and minimized
the amount of time needed for compliance with federal regulations as
required by the IRS and Department of Labor.
. Reduced the time for underwriting of all cases to less than thirty
days after submission of cases to carriers.
Intimate lan Gift & Accessories, Detroit MI 2003-
2005
Marketing Manager
. Developed marketing strategies targeting repeat mail order customers
for catalog mailings and special purchase offerings that generated
multiple sales from the existing customer base accounting for 47% of
the gross sales revenues.
. Developed purchasing relationships with intimate apparel manufacturers
and negotiated discounts for wholesale purchases which resulted in
additional discounts as the firm met pre-determined breakpoints in its
wholesale purchasing.
. Created revenue streams by recycling packaging, paper refuse, and
glass packaging for the firm. Developed special product marketing
campaigns and promotions as vehicles to introduce new product
designers and to enter to product markets.
. Developed affiliate marketing relationships with vendors selling
product that complimented company's product lines generating 22% of
gross revenues.
Benefits Plan Administrator
. Developed two tier retirement savings plan that reduced overall
expense related to the annual recordkeeping expenses by 38%.
. Implemented more appropriate retirement savings plan for the hourly
work force that was less expensive to the company, more attractive to
employees, totally compliant with all federal requirements, and
produced better investment returns for all participating employees.
. Reduced the amount of time needed to address issues related to
employee health care coverage, claims processing, and reporting
requirements allowing all managers to concentrate more time on the
core business
Detroit Financial Benefits, Farmington Hills, MI 2002-
2003
Client Service Coordinator
. Resolved all client service issues for group employers and their
employees for all lines of coverage including life, health,
disability, and retirement saving programs.
Created all collaterals for employee enrollment campaigns and
enrollment meetings
for all group employer clients.
. Supervised all claims processes for the submission of disability and
life insurance claims for all group employer clients following the
process to the completing thus ensuring families received all benefits
for which they were eligible and entitled.
ParExel, Chelmsford MA 1999-2001
Clinical Field Research Coordinator
. Recruited and coordinated the participation of Mid-Michigan physicians
for Phase four of the National Osteoporosis Research Assessment (NORA)
funded by Merck to identify nationally the true incidence of
osteoporosis in peri-menopausal women in the United States.
. Coordinated and completed the distribution of NORA research test
results for participating physician groups and their patients taking
part in the Osteoporosis assessment project throughout mid-Michigan.
Ruby's Kitchen Detroit MI 1991-1997
Human Resources
. Recruited all staff for a Detroit based catering company specializing
in large corporate events. Administrated the Human Resources
department including negotiating for group benefits, disciplinary
matters, insuring compliance with both state and federal employment
rules.
. Reduced expenses related to employee benefits programs 35% while
improving the plan benefits and claims processing and payments.
. Implemented new recordkeeping procedures throughout the company that
resulted in better tracking of expenses and revenues and eliminated
duplicate payments problems to suppliers.
American Express Financial Services Farmington Hills MI 1987-
1989
Account Executive
. Marketed financial planning services and insurance products to self-
employed professionals working loco tenum in the medical profession.
. Developed a marketing strategy aimed at professional trade and
business associations and their members working as consultants or
third party payees, thus self employed, needing to arrange their
medial and retirement benefits individually.
Prudential, Troy MI 1985-1987
Marketing Representative
. Developed a market amongst third party loco tenum medical
practitioners for replacement of benefits including disability, life,
and individual health coverage
Created marketing relationships with professional trade organizations
offering their
members access to coverage via franchise group arrangements and
recruited dental
providers into the Prudential DMO plan.
. Developed a market for additional life insurance products utilizing
the Charitable Gift of Life Insurance product to non-profits to obtain
new clients seeking to endow charities and non-profit organization as
part of their estate planning.
Rockefellow Homes Inc., Detroit MI 1979-
1984
Business Manager
. Negotiated all purchasing contracts for food, and medical supplies.
Negotiated employee healthcare plan and group life insurance products.
. Supervised and prepared all billing statements to the State of
Michigan for reimbursement of patient care.
. Coordinated weekly on site patient visits in-house with psychiatrist,
social workers, and psychiatric nursing staff responsible for
monitoring patients under care.
Education
Bachelor of Science Economics
Wayne State University Fall 2011