Medical Manager

Penny L. Schmaltz RN, C

**** ****** ******* ******, **** 43016

H: 614-***-**** C: 614-***-**** E: *******@***.***

Healthcare Administration Nurse Manager

Background blends success guiding and contributing to medical and administrative operations.

Skill Set Strengths Competencies

Medical Office Operations Coding/Billing Operations Performance Evaluations

Patient Management Policy/Procedure Development Productivity Improvement

Hospital Reports HR/Benefits Administration Recruiting/Staffing

Medical Office Forms Staff Training & Development Staff Supervision

Staff Relationships Strategic Planning & Initiatives Vendor Negotiations

Issue Resolution Patient Needs Analysis Startup/Turnaround

Professional Experience

David G. Stockwell, MD – Columbus, Ohio 1995 to August 2011 (Physician Retirement)

Privately owned and operated obstetrical & gynecology practice; administration and operations supported by 8 -13

staff; served central, northern, northeastern, and southern Ohio as well as parts of northe rn West Virginia; practice

attended to 5,500 – 6,000 patients annually.

Nurse Manager

Oversaw and ensured performance of day to day operations and medical activities throughout entire

doctor’s office; included human resources administration, scheduling, training, development, evaluation,

and direct/in-direct management of 8 -13 staff (RNs, medical assistants, medical receptionists, b illing and

collection staff).

Scope of medical responsibilities comprised medical checks, evaluations, procedures and surgeries

(including patient education and obstetrical high risk meetings); patient issue resolution; physician

credentialing; physician visit and on-call coordination (covering office and Riverside Methodist's Residency

program) and support (initial response); E&M chart audits and reviews with physician/physicians

Scope of operational responsibilities comprised ICD-9 & CPT coding and billing; in-office physician

communications; medical/office supplies management; hazardous waste/trash management; equipment

maintenance; office and facility management.

Scope of administrative responsibilities comprised practice forecasting and long-term planning; practice

budget development and administration; risk and practice liability management; application and renewal of

provider reimbursement agreements with commercial carriers and Medicare; product/service/maintenance

vendor contracts and negotiations; bookkeeping for accounts payable/receivable, collections, payroll and tax

reporting; coordination of accounting and legal services (working with practice accountant, attorney,

401K/profit sharing administrator and investment company).

During peak of practice operations, c oordinated and contributed hands-on to 35 – 45 patient visits

per day and 10 – 15 deliveries per month; played fundamental role in ensuring delivery of excellent

patient care, education and overall satisfaction.

Spearheaded development and revision of practice fee schedule/superbill.

Effectively maintained performance of medical delivery throughout regular changes i n office size

and structure; included move of office operations on 2 occasions as well as expansion of staffing as office

increased physicians.

Played significant role in insurance coverage through coordination of application, contracting and

renewal procedures for business liability, malpractice, health, life and disability policies for business,

physicians and employees.

Created operating policies/procedures, documentation, contracts and manuals providing guidance

and ensuring integrity of day to day offi ce and medical operations, staff expectations, privacy, and

safety; followed guidelines and requirements of CLIA, MSDS, OHSA and HIPAA.

Improved staff and physician professional development through coordination and delivery of basic

and medical responder CPR training.

Penny L. Schmaltz R.N., C Résumé Page 2

Increased physician and practice visibility through educational presentations delivered to

women's clinics, women's clubs, community organizations, and government agencies; presentations

included development of outlines highlighting requested topics.

Improved staff contributions to patient care through strategy of empowerment and performance

recognition; included team building exercises as well as meetings to role play, distribute articles and

address/resolve issues.

Increased patient retention and quality of obstetrical care as well as decreased phone inquiries

with standard obstetrical questions through introduction of system of interviews with new pregnant

patients; interviews captured detailed and accurate patient histories and delivery of p atient education.

Utilized comprehensive healthcare knowledge to educate patients on prenatal, high risk pregnancy,

peri/post-menopause as well as all associated symptoms and disease entities (including but not limited to)

abnormal paps, osteoporosis, endometriosis, uterine fibroids, and polycystic ovarian syndrome.

Refined experience working with obstetrical high risk patients ; included planning and support

provided to 20 – 30 high risk patients simultaneously.

Overcame recent complications with PECOS and Medicare provider changing from Palmetto to Cigna.

Elevated professional development through attendance at multiple seminars, workshops and courses

held by Ohio State Medical Association (OSMA), American College Of OB/GYN (ACOG), Occupational Safety

and Health Administration (OSHA), and Ohio Medical Group Management Association (OMGMA).

Represented practice at annual Medical Group of Ohio (MGO) education day conference, OSMA annual

conference and education day, and Columbus Medical Association (CMA) cooperative disaster planning.

Developed and administered marketing strategies consistent with practice goals and objectives; i.e.

introduced allocation of 32oz. water bottles printed with physician office information and signs/symptoms

of preterm labor to patients; water bottles played dual role in marketing practice and informing patients of

importance of maintaining hydration throughout pregnancy cycle.

Contributed to introduction of new system bringing patient billing in house.

Systematized surgical and pre-op teaching through development of surgical checklist.

Resolved significant issue with coding and documentation (as original billing company errantly

coded claims for several years); enabled in part through hire of billing specialist, placement of billing

system and entry into coding classes; resolution ultimately increased revenue and enabled practitioner to

pay off loans incurred when taking on new physicians.

Drs. Wright, Goff, Krantz & Stockwell, MD, Inc. – Worthington, Ohio

Staff RN (1987 – 1995)

Riverside Methodist Hospital – Columbus, Ohio

Staff RN, High Risk Obstetrics Department (1992 – 1994)

Drs. Raymond, Stockwell & Parnes, MD – Westerville, Ohio

Staff RN (1986 – 1987)

Education Professional Development

Riverside Methodist Hospital School of Nursing – Columbus, Ohio

RN Diploma

National Certification Corporation for Obstetric, Gynecologic & Neonatal Nursing Specialties

Certified in Ambulatory Women's Health Care & Inpatient Obstetrics

Volunteer Contributions

Childhood Leukemia American Heart Disease

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